Customer Satisfaction
Customer Satisfaction | Toilet Upgrades and Replacements | Plumbing | Mascot
Looking for a hassle-free way to refresh your bathroom in Mascot? HEP’s customer satisfaction plumbing team specialises in toilet upgrades and replacements that turn constant clogs, leaks, and dated fixtures into a sleek, water-efficient setup you’ll love. Our licensed local plumbers arrive on time, protect your flooring, and walk you through every option—from eco-flush models that cut water bills to stylish suites that lift the whole room. Most installs are completed the same day, so you can get back to comfort without disruption.
We back every job with transparent pricing and a workmanship guarantee because your peace of mind matters as much as flawless flushing. Whether you’re renovating, tackling urgent repairs, or simply craving a modern look, HEP brings decades of know-how, premium parts, and genuine courtesy to every visit. Book today and discover why Mascot residents rate us five stars for reliability, cleanliness, and that satisfying first flush of a brand-new loo.
FAQs
What toilet upgrade options do you offer in Mascot?
We supply and install a full range of modern toilets, including dual-flush close-coupled suites, rimless back-to-wall pans, space-saving wall-hung models, comfort-height units for improved accessibility and bidet-compatible smart toilets. All products carry at least a 4-star WELS water-efficiency rating and are sourced from reputable brands such as Caroma, Roca, American Standard and Toto.
How long does a typical toilet replacement take?
A straightforward like-for-like swap generally takes 2–3 hours, including removal of the old pan, preparation of the flange and cistern connection, installation, levelling and silicone sealing. If we need to move pipework, repair flooring or upgrade the shut-off valve, the job can extend to half a day. We schedule appointments in two-hour arrival windows and keep you updated by SMS when our licensed plumber is en-route.
Do I need council approval to replace my toilet in Mascot?
For a direct replacement in the same location, Mascot residents usually do not need Bayside Council approval. However, if the work involves relocating the toilet, altering structural walls or changing sewer connection points, you may require a Minor Works permit and Sydney Water Section 73 compliance. We will advise you during the quotation and, if necessary, prepare the documentation on your behalf.
Can you dispose of my old toilet responsibly?
Yes. We dismantle the old cistern and pan, separate recyclable ceramics and plastics, and transport them to an EPA-approved recycling facility. The service is included in every installation package, so you do not have to arrange skip bins or council clean-ups.
How much does a toilet upgrade cost?
Prices start from $480 supplied and installed for a basic, water-efficient dual-flush suite. Mid-range back-to-wall or comfort-height models average $750–$1,100. Premium rimless or smart bidet toilets can range from $1,600 upwards, depending on features. Our fixed-price quotes cover the new toilet, licensed labour, standard plumbing fittings, disposal of the old unit and a complimentary water-pressure test.
What warranties and guarantees do you provide?
All toilets come with the manufacturer’s warranty—typically 10 years on vitreous china and 12–24 months on internals. Our workmanship is guaranteed for life: if any installation-related leak or fault occurs, we will return and rectify it free of charge. We are fully licensed (NSW Licence #123456C) and carry $20 million public liability insurance for your peace of mind.