Unexpected Emergencies
Unexpected Emergencies | Plumbing | Mascot
When a sudden leak turns your Mascot apartment into an indoor pool or a burst pipe threatens to shut down your business, you don’t have time to hunt for help—you need experts who thrive on the unexpected. HEP’s emergency plumbing team is on-call around the clock, arriving fast with fully stocked vans and a calm, can-do attitude. From isolating the damage and restoring water flow to tidying up before we leave, we turn chaos into comfort while keeping you informed every step of the way.
Local know-how is our secret weapon. We understand Mascot’s mix of heritage terraces, modern high-rises and busy commercial spaces, so we’re ready with the right parts, the right tools, and the right solutions. Whether it’s 2 a.m. or a long weekend, one call puts HEP’s seasoned professionals on your doorstep—resolving emergencies today and safeguarding your plumbing for tomorrow.
FAQs
What situations are considered plumbing emergencies in Mascot?
A plumbing emergency is any sudden issue that threatens to damage your property, disrupt essential services, or pose a health or safety risk. Common examples include burst pipes, overflowing toilets, gas leaks, sewage back-ups, no hot water, and major water leaks that cannot be contained with a bucket or towel. If you are unsure whether your situation is an emergency, err on the side of caution and call our 24/7 hotline for guidance.
How quickly can an emergency plumber reach my property in Mascot?
Because we have fully equipped service vehicles stationed in and around the Mascot area, our average response time is 60 minutes or less. During severe weather or peak demand, we prioritise jobs based on risk, but you will always receive an accurate ETA when you call. Our goal is to minimise water damage and restore essential plumbing services as fast as possible.
Are your emergency plumbers licensed, insured, and compliant with NSW regulations?
Absolutely. Every tradesperson we send to your home or business is a fully licensed plumber and gasfitter registered in New South Wales. We carry comprehensive public liability insurance and workers’ compensation, and all work complies with the Plumbing Code of Australia, relevant Australian Standards, and Sydney Water requirements. Certificates of Compliance are provided for all notifiable work.
What should I do while waiting for the emergency plumber to arrive?
1. Shut off the water at the mains: The stop-cock is usually in the front garden or near the water meter. Turning it clockwise will halt the flow and prevent further flooding. 2. Turn off gas supply if you smell gas. 3. Switch off electricity at the switchboard if water is leaking near power points or appliances. 4. Contain leaks with towels, buckets, or bowls and move valuables to a dry area. 5. Avoid using chemical drain cleaners; they can worsen blockages and create a hazard for our technicians. 6. Keep children and pets away from affected areas until repairs are complete.
How much does emergency plumbing service cost and will I get upfront pricing?
We charge a modest call-out fee that covers our rapid response and initial assessment. After inspecting the fault, your plumber will provide a fixed-price quote before any repair work begins, so you know exactly what it will cost. Pricing depends on factors such as time of day, parts required, and complexity of the repair. No work proceeds without your approval, and there are no hidden extras on the final invoice.
Do you offer 24/7 emergency plumbing coverage on weekends and public holidays?
Yes. Our Mascot-based emergency team operates 24 hours a day, 7 days a week, including all weekends and public holidays such as Christmas, Easter, and Australia Day. Whether your hot-water system fails at 2 am or a pipe bursts on New Year’s Day, you can reach a live dispatcher and have an experienced plumber on the way at any hour.