Plumbing Solutions
Plumbing Solutions | Plumbing | Mascot
From burst pipes at dawn to ambitious bathroom makeovers, HEP brings decades-deep expertise and a friendly, local touch to every plumbing challenge in Mascot. Our licensed technicians arrive on time, diagnose fast, and walk you through the fix or upgrade in plain English—so you stay in control while we do the heavy lifting. We stock our vans with premium parts and modern tools, letting most jobs wrap up in a single visit, and we always leave your space cleaner than we found it.
What sets HEP apart is our commitment to honest quoting and long-term value. Whether it’s restoring water pressure, installing energy-smart fixtures, or carrying out preventive maintenance plans for strata complexes, we tailor solutions that safeguard your home or business well into the future. Discover how effortless dependable plumbing can be when you team up with local experts who treat Mascot like home.
FAQs
Do you service the entire Mascot area and neighbouring suburbs?
Yes. Our mobile plumbing teams are based locally in Mascot and cover every street in the 2020 postcode. We also travel to surrounding suburbs such as Rosebery, Alexandria, Botany, Eastlakes and the Sydney Airport precinct. Because we dispatch plumbers from multiple depots, we can usually reach any Mascot address within 30–60 minutes of your call.
What plumbing emergencies can you handle and how quickly can you arrive?
Our 24/7 emergency plumbers can tackle burst pipes, overflowing toilets, gas leaks, blocked sewer lines, no-hot-water situations and storm-water flooding. Calls received before 10 pm are normally attended within the hour, and overnight requests are triaged for the fastest available technician. We keep fully stocked vans in Mascot so repairs can begin immediately—no waiting for parts to arrive.
How do you diagnose and clear blocked drains?
After a visual inspection we insert a CCTV drain camera to identify the exact obstruction—roots, grease, foreign objects or collapsed pipework. Depending on the cause, we use high-pressure water jetting, mechanical augers or root-cutting heads to clear the blockage. If the pipe is damaged, we offer no-dig pipe relining to restore flow without excavating your driveway or garden.
Are your plumbers licensed and insured in NSW?
Absolutely. Every technician holds a current NSW plumbing licence as well as public liability insurance up to $20 million. We comply with the NSW Fair Trading Code of Practice, issue Certificates of Compliance where required and keep digital records of all work for your peace of mind.
What hot-water systems can you install, repair or replace?
We work on electric, gas storage, gas continuous-flow, heat-pump and solar hot-water units from all leading brands, including Rheem, Rinnai, Dux, Bosch and Thermann. Services range from thermostat and element replacement to complete system upgrades. If your existing unit is beyond repair, we can size and fit a new high-efficiency model—often on the same day.
How much will my plumbing job cost and do you provide upfront quotes?
We believe in transparent pricing. After inspecting the issue we give you a fixed, itemised quote before any work starts. The price will not change unless the scope does, and even then we’ll seek written approval first. For straightforward jobs we can often provide an estimate over the phone, and we waive the call-out fee if you proceed with the repair.