Transparent Communication
Transparent Communication | Pipe Upgrades | Plumbing | Mascot
Imagine being able to see every valve, joint and fixture of your plumbing project long before the first wrench is lifted. HEP’s transparent communication approach puts real-time project visuals, budgets and timelines right on your phone, letting you track progress, approve changes and ask questions without the usual guesswork. Whether we’re replacing a single section or performing full-scale pipe upgrades, you’ll always know exactly what’s happening beneath your floors and behind your walls.
Our certified team uses high-definition camera inspections, clear digital estimates and live status updates to make sure surprises stay out of the equation. From the first consultation to the final pressure test, you’ll have a front-row seat to the craftsmanship that keeps your water flowing smoothly—and the peace of mind that every decision is made with your full consent. Ready to see transparency in action? Let’s start mapping your next pipe upgrades today.
FAQs
Why would I need pipe upgrades in my Mascot home or business?
Older galvanised, copper or even early-generation plastic pipes corrode, build up mineral scale, spring hidden leaks and struggle to meet the higher water pressures of today’s fixtures. Upgrading eliminates these issues, improves flow, prevents water-damage emergencies and lifts the value of your Mascot property by bringing it up to current Australian Standards.
How do you keep communication transparent throughout the upgrade?
From the first call we provide a written, itemised quotation, photos of problem areas and a clear scope of works. Once on site, our licensed plumber checks in at agreed milestones (arrival, isolation of water, pressure test, back-fill and final handover). You receive real-time SMS or email updates with progress photos and any variations must be approved by you in writing before we proceed, so there are never surprise costs.
What pipe materials do you recommend and why?
For most Mascot properties we specify PEX-A or copper. PEX-A is flexible, corrosion-resistant, quiet and faster to install, which keeps labour costs down. Copper is ideal for exposed or high-temperature lines and has a long track record of 50+ years. All materials are WaterMark-certified and selected according to water quality tests, building type and your budget.
Will my water be turned off the entire time and how long does an upgrade usually take?
Water is only isolated during the actual change-over of each section—typically 1–3 hours at a time. We stage the job so you always have at least one functioning bathroom outside those windows. A two-bathroom single-storey home usually takes 1–2 days; a larger double-storey or commercial tenancy can take 3–5 days. You’ll get a detailed timeline before work starts.
What signs should I look for that indicate my pipes need replacing?
Common red flags are discoloured or metallic-tasting water, recurring pin-hole leaks, sudden drops in pressure, noisy ‘hammering’ pipes, damp patches on walls or ceilings and water bills that spike without explanation. If you notice any of these in your Mascot property, book an inspection—often early intervention saves money by avoiding structural water damage.
How much do pipe upgrades cost and do you offer payment options?
Costs vary with pipe length, accessibility (slab, wall or ceiling), and choice of material, but most residential re-pipes in Mascot fall between $3,000 and $9,000 ex-GST. You’ll receive a fixed-price quote before we touch a wrench. We offer Zip and Humm interest-free plans up to 24 months, plus progress payments on larger commercial projects, so you can spread the investment comfortably.