Experienced Team
Experienced Team | Heat Repair | Heating and Air Conditioning | Mascot
When the temperature drops in Mascot, HEP’s experienced team is ready to bring the warmth back. Our certified technicians arrive on time, listen closely to your concerns, and use the latest diagnostic tools to pinpoint the problem fast. From worn-out igniters to uneven airflow, we’ve seen—and fixed—it all, restoring comfort to homes and businesses across the region.
Choose us for heat repair that’s as reliable as it is respectful of your schedule. We stock our trucks with genuine parts, quote transparently before work begins, and stand behind every job with a satisfaction guarantee. Call day or night and discover why neighbors keep recommending HEP for efficient, affordable, and courteous service that never leaves you in the cold.
FAQs
What types of heating systems can your experienced team repair in Mascot?
Our licensed technicians are trained to diagnose and repair all major residential and light-commercial heating technologies, including gas furnaces, ducted gas heaters, hydronic boilers, reverse-cycle air conditioners, heat pumps, and ductless split systems. We carry a large range of genuine parts on our service vehicles, allowing us to fix most brands such as Rinnai, Brivis, Daikin, Mitsubishi Electric, Fujitsu, ActronAir and more in a single visit.
How fast can you respond to a heating breakdown in Mascot?
Because we have a dedicated service team based in the Inner-South suburbs, we offer true same-day service throughout Mascot. For urgent no-heat situations lodged before 3 pm, we aim to have a technician on site within 2–4 hours. After-hours and weekend emergency call-outs are also available 24/7 for a modest surcharge, ensuring your family never has to endure a cold night.
Do your heat repair services come with a warranty?
Yes. All labour is covered by our 12-month workmanship guarantee, and any replacement parts are backed by the manufacturer’s warranty, which ranges from 12 months to 5 years depending on the component. If the same fault reoccurs within the warranty period, we will return and rectify it at no additional cost—no fine print and no call-out fee.
How much does a typical heating repair cost and can I get a quote first?
Standard diagnostic visits in Mascot start from $99, which includes a comprehensive inspection and written fault report. Once we identify the issue, we present a fixed-price quotation before commencing repairs. Minor fixes such as thermostat replacements often fall between $180–$350, whereas major component changes (e.g., fan motors, control boards) can range from $450–$1,100. You’ll never be charged for work you haven’t approved in writing.
What warning signs suggest I should call for professional heat repair?
Common red flags include: no heat or weak airflow from vents, unresponsive or constantly cycling thermostat, unusual noises (bangs, rattles, squeals), persistent burning or gas odours, sudden spike in energy bills, or the system frequently tripping circuit breakers. Addressing these issues early prevents secondary damage and keeps operating costs down.
How can I keep my heating system running reliably after it’s repaired?
We recommend a preventive maintenance tune-up every 12 months just before winter. This includes cleaning burners and heat exchangers, checking refrigerant or gas pressures, lubricating motors, testing safety controls and calibrating the thermostat. Homeowners should also replace or wash air filters every 1–3 months, keep supply and return vents unobstructed, and ensure outdoor condenser units (for heat pumps) are free of debris. Signing up to our Comfort Care Plan secures priority scheduling, annual maintenance reminders and a 15 % discount on any future repairs.