- HEP
- Customer Satisfaction
Customer Satisfaction
Customer Satisfaction | Heat Repair | Heating and Air Conditioning | Mascot
When an East Tennessee cold snap rolls through Mascot and your furnace sputters, HEP’s customer-satisfaction crew is already on the way. Our certified technicians arrive in fully stocked vans, diagnose the issue on the spot, and walk you through every fix in plain language—no surprise fees, no upsell pressure, just honest craftsmanship that restores comfort fast. From aging gas furnaces to high-efficiency heat pumps, we pair cutting-edge tools with small-town courtesy so you can get back to cozy evenings without skipping a beat.
Homeowners across Mascot choose HEP because we back every heat repair with a 100% Satisfaction Guarantee and offer 24/7 emergency response for those after-hours breakdowns. You’ll enjoy transparent pricing, flexible financing, and a friendly follow-up call to be sure the warmth is still flowing. Ready to feel the HEP difference? One quick call and the heat is on its way.
FAQs
What are the most common warning signs that my heater needs professional repair?
Look out for uneven or weak airflow, unusual smells (burning, musty or gas-like odours), loud banging or squealing noises, short on/off cycling, sudden increases in energy bills, or the system failing to reach the thermostat setting. If you notice any of these, turn the unit off and book a technician before a minor fault develops into a major breakdown.
How fast can you respond to a heat-repair call-out in Mascot?
We offer same-day service across Mascot and surrounding suburbs, with a 24/7 emergency line for no-heat situations after hours or on weekends. In most cases, a technician can be on-site within 1–3 hours, fully stocked with common spare parts so repairs can usually be completed in a single visit.
Which types of heating systems do you service and repair?
Our team is trained and licensed to repair gas ducted heaters, reverse-cycle air conditioners, split-system heaters, hydronic heating, packaged rooftop units, and commercial warm-air furnaces. We service all major brands sold in Australia, including Daikin, Fujitsu, Mitsubishi Electric, Brivis, Rinnai, ActronAir and more.
How much will my heating repair cost and do I get a quote upfront?
Diagnostic call-outs start from $99 (waived when you proceed with the repair). After inspecting the unit, the technician will provide a fixed-price quote that covers parts, labour and GST—so there are no surprises on your invoice. Typical residential repairs range from $180 for a thermostat replacement to $750+ for major component replacements such as fan motors or heat exchangers.
Are your technicians licensed and insured to work on heating systems in NSW?
Yes. Every technician holds current NSW Gasfitter and ARCtick (RAC01) licences, carries $20 million public-liability insurance, and completes regular manufacturer training. All work complies with Australian Standards AS/NZS 5601 (gas installations) and AS/NZS 3000 (wiring rules), and comes with a 12-month workmanship warranty.
What can I do to prevent future heater breakdowns?
Schedule professional servicing at least once a year before winter. In between visits, clean or replace return-air filters every 1–2 months, keep vents unobstructed, and keep the outdoor condenser (for reverse-cycle systems) free of leaves and debris. Setting the thermostat between 18 °C and 20 °C and using programmable schedules will also reduce system strain and prolong component life.