Industrial Processes
Industrial Processes | Generators | Electrical | Mascot
When uptime is non-negotiable, HEP delivers the electrical muscle that keeps Mascot’s industrial heart beating. Our portfolio of high-efficiency generators is engineered to thrive in punishing environments, providing rock-solid power stability for mining sites, manufacturing lines, wastewater plants and every mission-critical process in between. From precision-wound stators to corrosion-proof housings, each unit is built for extreme durability and minimal maintenance downtime.
Beyond exceptional hardware, our specialists partner with you from design through commissioning, integrating smart monitoring and predictive analytics that turn raw data into actionable insights. Whether you’re retrofitting legacy equipment or scaling a greenfield facility, HEP aligns mechanical loads, switchgear and control systems so your generators operate at peak efficiency—today and decades down the line. Ready to energize your operation? Let’s create power without compromise.
FAQs
What types of industrial generators do you supply and service in Mascot?
We work with a full range of industrial-grade generators, including diesel, natural-gas, dual-fuel, and Tier-4-compliant models from 10 kVA to 2 MVA and above. Our team can supply new units, refurbish existing sets, or integrate customer-supplied generators into your plant. We also handle alternators, automatic transfer switches (ATS), load banks, and synchronising switchgear for multi-set installations.
How do you determine the correct generator size for my facility?
Sizing starts with a detailed load study. We log real-time current and power factor data from your plant over a typical production cycle, account for start-up inrush currents, motor sequencing, and any future capacity you expect. We then apply a 20–25 % headroom factor to cover transients and comply with AS/NZS 3000 and AS 3010. The result is a generator that runs at 70–80 % of its rated capacity under normal conditions—maximising efficiency, fuel economy, and engine life.
What local standards and approvals apply to generator installations in Mascot?
All permanent generator sets must comply with AS 3010 (Electrical installations—Generating sets) and the Wiring Rules AS/NZS 3000. Noise limits fall under the Protection of the Environment Operations (POEO) Act and Bayside Council development guidelines, which require acoustic enclosures or barriers if sound pressure exceeds 50 dB(A) at the boundary. Diesel fuel storage over 1 000 L triggers EPA bunding and spill-containment requirements. We manage the complete approval process, including Development Applications (DAs), electrical Certificates of Compliance (CCEW), and final inspections by Service NSW or Ausgrid where necessary.
How often should my industrial generator be serviced?
For mission-critical sites we recommend the following routine: • Weekly visual inspection and auto-start test. • Monthly battery, coolant, and fuel checks. • Quarterly oil sampling and filter changes if run hours exceed 250. • Bi-annual load-bank test to at least 70 % of rated kW. • Full annual service at 500 hours or 12 months, whichever comes first, covering valve lash, fuel injectors, AVR calibration, and insulation resistance testing. These intervals meet OEM warranties (Cummins, Cat, MTU) and AS 3853 for internal combustion engines driving alternators.
Can you integrate a backup generator with our existing switchboard and SCADA system?
Yes. Our engineers design custom PLC or DCS interfaces so the generator communicates seamlessly with your plant’s SCADA via Modbus TCP, Ethernet/IP, or Profibus. We install automatic transfer switches that synchronise bus voltage, frequency, and phase within ±5 %. The system can perform closed-transition transfers to avoid voltage dips, log run hours and alarms to your historian, and allow remote start/stop or fuel-level monitoring from the control room or a web portal.
What is your response time for emergency generator repairs in Mascot?
Our 24/7 rapid-response team is based 10 minutes from Mascot and guarantees site attendance within 2 hours for critical failures. We carry common spares—belts, hoses, sensors, AVRs, and control modules—on our service vehicles to restore operation in a single visit 85 % of the time. If major components such as alternator windings or engine blocks are damaged, we can supply a temporary rental generator within 4 hours to keep your production running while repairs are completed.