Exceptional Performance
Exceptional Performance | Generators | Electrical | Mascot
Engineered for industries that refuse to settle, HEP’s exceptional-performance electrical generators deliver rock-solid reliability with record-breaking efficiency. Every unit is precision-built from aerospace-grade alloys, balanced to micron tolerances, and stress-tested far beyond standard duty cycles, so you can count on clean, stable power whether you’re driving critical data centers or remote mining sites. Advanced coil geometry slashes heat loss, onboard diagnostics predict wear before it happens, and whisper-quiet operation keeps the focus on productivity—not machinery noise.
Seamlessly integrated into the Mascot ecosystem, these generators pair with intuitive dashboards that let you track load, temperature, and fuel metrics from any device. Fast-swap modules and global parts support trim downtime to minutes, while HEP’s field engineers stand ready 24/7 for commissioning, maintenance, and custom upgrades. Power up with confidence and give your operation the edge it deserves.
FAQs
What types of electrical generators do you supply and install in Mascot?
We offer a full range of generators, including portable petrol units (2–10 kVA), residential standby diesel sets (8–22 kVA), and commercial/industrial three-phase machines up to 1 MVA. All models come from trusted brands such as Cummins, Kohler, and Pramac, and are selected for low-noise, high-efficiency performance that meets Australian Standards.
How do I determine the correct generator size for my home or business?
Our engineers carry out a free on-site load assessment. We measure starting currents for motors, HVAC, computers, and other critical loads, then apply a 20 % safety margin to allow for future growth. You receive a detailed report with the recommended kVA rating, fuel type, footprint, and estimated running cost so you can make an informed decision.
Can you integrate my generator with an automatic transfer switch (ATS) for seamless backup power?
Absolutely. We stock both open-transition and closed-transition ATS units from 40 A to 1 600 A. During installation we program the ATS logic to monitor mains supply, start the generator within 10 seconds of a blackout, and switch back to utility power once it stabilises. This ensures uninterrupted power to mission-critical circuits such as servers, medical equipment, and refrigeration.
How often should a standby generator be serviced, and do you offer maintenance plans?
For residential units, we recommend a minor service every 6 months or 100 hours and a major service annually. Commercial sets usually need quarterly inspections plus an annual load-bank test. We provide fixed-price maintenance plans that include oil and filter changes, fuel polishing, battery checks, and 24/7 emergency call-outs, ensuring compliance with manufacturer warranties.
Are your generators compliant with Australian Standards and local noise regulations in Mascot?
Yes. All our generators carry RCM certification and comply with AS 2790 (engine-driven generator sets) and AS/NZS 3000 (wiring rules). Acoustic canopies are rated down to 65 dB(A) at 7 m, satisfying City of Bayside noise limits for residential zones in Mascot. We also supply optional hospital-grade mufflers for ultra-quiet sites.
What is the typical turnaround time from quotation to commissioning, and do you handle council approvals?
A standard residential installation takes 2–3 weeks: 48 hours for a written quote, 5–7 days for equipment procurement, and 2 days on site for concrete pad, cabling, and testing. Larger commercial projects can range from 4–8 weeks depending on switchboard modifications. We manage the entire approval process—including acoustic reports, cranage permits, and electrical certificates of compliance—so you have a single point of contact from start to finish.