Customer Satisfaction
Customer Satisfaction | Drain Opening | Plumbing | Mascot
When a clogged pipe brings your household to a stand-still, HEP’s friendly Mascot team arrives fast, tools in hand, ready to restore flow and calm. Our licensed plumbers combine cutting-edge equipment with decades of local know-how, making stubborn blockages vanish without the mess or guesswork. From kitchen sinks to stormwater lines, we treat every call-out as an urgent mission—because we know your time, comfort, and hygiene can’t wait.
Choose HEP and enjoy crystal-clear pricing, tidy workmanship, and a workmanship warranty that backs up our promise of total customer satisfaction. Whether you need a one-off drain opening or a full preventive maintenance plan, we’re on call 24/7 to keep Mascot’s pipes running smoothly—and to leave you smiling long after the water’s flowing again.
FAQs
What are the common signs that my drain is blocked?
Typical indicators include slow-draining sinks or tubs, gurgling noises from the pipes, foul odours coming from the drain, water backing up into fixtures, and toilets that won’t flush properly. If you notice any of these issues in your Mascot home or business, it’s best to call a licensed plumber before the blockage worsens.
What usually causes blocked drains in Mascot properties?
In residential settings, the main culprits are a build-up of hair, grease, food scraps, and soap scum. In older Mascot homes, tree roots infiltrating cracked clay or earthenware pipes are common. Commercial sites often experience blockages from sanitary products, wipes, and kitchen waste. Heavy rains can also flush debris into outdoor stormwater lines, causing backups.
How fast can your plumbers attend an emergency drain opening in Mascot?
We provide a true 24/7 emergency service across Mascot and the surrounding suburbs. In most cases, a qualified plumber can be onsite within 1 hour of your call, fully equipped with CCTV cameras, electric eels, and high-pressure water jetters to diagnose and clear the blockage on the spot.
What drain-clearing methods do you use, and are they safe?
Our plumbers start with a CCTV inspection to identify the blockage’s location and cause. Minor obstructions may be cleared with an electric eel or manual auger. For tougher clogs, we use high-pressure water jetting to scour the pipe’s interior without chemicals. If tree roots are present, we deploy specialised root-cutting heads. All methods are safe for modern PVC, copper, and most older pipe materials when handled by professionals.
Will drain cleaning damage my pipes, garden, or driveway?
No. We take every precaution to protect your property. Water jetting uses only water at controlled pressures to avoid pipe damage, and our technicians insert the nozzle directly into the drain, preventing spray in garden areas. If excavation is unavoidable—for example, to replace a collapsed section—we discuss all options, provide fixed-price quotes, and restore surfaces to their original condition once repairs are complete.
How can I prevent future blockages after the drain is cleared?
Regularly dispose of cooking oils, coffee grounds, and food scraps in the rubbish bin instead of the sink. Fit strainers to bathroom drains to catch hair. Only flush toilet paper—never wipes, cotton buds, or sanitary items. Arrange a yearly CCTV inspection and preventative jetting, especially if you have mature trees near the sewer line. Our Mascot team offers affordable maintenance plans that include reminders and discounted service rates.