System Maintenance
System Maintenance | Commercial Plumbing | Plumbing | Mascot
When Mascot businesses need rock-solid reliability, they turn to HEP’s system maintenance team for everything from back-flow testing to after-hours leak repairs. Our licensed specialists arrive equipped with advanced diagnostic gear, ready to keep your mechanical rooms, kitchens and wet areas running at peak efficiency. Whether you manage a retail hub, an industrial plant or a multi-storey office, we tailor scheduled servicing that spots issues early, slashes water bills and extends the life of your assets—so your staff can stay focused on customers, not clogged drains.
HEP’s commitment to responsive, transparent service is what sets us apart in the competitive world of commercial plumbing. We provide clear, upfront pricing, digital maintenance reports and a 24/7 emergency hotline, all backed by workmanship guarantees that protect your bottom line. Discover why Mascot facility managers call us first when uptime matters most.
FAQs
What types of commercial properties in Mascot do you service?
We work with a wide range of commercial premises, including office buildings, shopping centres, warehouses, industrial facilities, hospitality venues, educational campuses, medical suites, and strata complexes. If your site has specialised plumbing infrastructure—such as grease arrestors, backflow devices, or trade-waste systems—we have the expertise and licensing to maintain them safely and in compliance with NSW regulations.
What does your system maintenance plumbing program include?
Our program is tailored to the unique demands of each property but typically covers: scheduled inspections of pipework, fixtures, and valves; testing and certification of backflow prevention devices; hot-water plant servicing; drain and sewer camera inspections; root intrusion prevention; pump and pit maintenance; water-efficiency audits; trade-waste and grease trap cleaning; and detailed reporting for compliance and budgeting purposes. We also provide a maintenance calendar so you know exactly when each task will be carried out.
How often should commercial plumbing systems be inspected?
For most commercial sites in Mascot, we recommend a quarterly inspection schedule to stay ahead of wear, blockages, and compliance deadlines. High-use or high-risk facilities—such as restaurants, manufacturing plants, or multi-storey complexes—often benefit from monthly checks. We conduct a site assessment first to determine the optimal frequency, ensuring your business meets Australian Standard AS/NZS 3500, Sydney Water, and local council requirements.
Do you offer after-hours or emergency maintenance services?
Yes. We operate a 24/7 emergency response team dedicated to our maintenance clients. If a burst pipe, sewer overflow, or hot-water failure occurs outside standard business hours, our licensed plumbers can be on site in Mascot within 1 hour. Because we already know your system layout from routine maintenance, we can diagnose and fix issues faster, reducing downtime and potential property damage.
How can preventative maintenance save my business money?
Preventative maintenance detects leaks, corrosion, and component fatigue before they escalate into costly repairs or operational shutdowns. Regular cleaning of drains and grease traps reduces the risk of blockages that can lead to flooding and lost revenue. Up-to-date servicing of hot-water systems and valves improves energy efficiency, cutting utility bills. Finally, staying compliant with backflow and trade-waste regulations avoids fines and protects your business’s reputation.
Do you provide compliance documentation and warranties?
Absolutely. After each service visit, we issue detailed digital reports, compliance certificates (e.g., Form 4 and backflow test reports), and photographs of completed work. All labour and parts used in preventative maintenance are backed by our 12-month workmanship warranty and manufacturer warranties where applicable. These records simplify council audits, insurance claims, and asset management planning.