Installation And Repairs
Installation And Repairs | Commercial Plumbing | Plumbing | Mascot
When Mascot businesses need seamless installation or rapid repairs, they turn to HEP for reliable, code-compliant commercial plumbing. From new fit-outs in bustling retail strips to emergency leak fixes in high-rise offices, our licensed team arrives on time, equipped with leading-edge tools and genuine parts. We coordinate closely with site managers to minimise downtime, safeguard OH&S standards and keep your water and gas systems running at peak efficiency.
Every project is backed by transparent quotes, proactive maintenance plans and a workmanship guarantee that protects your bottom line long after the job is done. Whether you’re expanding a café kitchen, upgrading backflow prevention or chasing elusive pipe blockages, HEP delivers the sharp expertise and neighbourly service Mascot businesses deserve.
FAQs
What commercial plumbing installation services do you offer in Mascot?
We handle the full spectrum of commercial plumbing installations, including water and gas reticulation, backflow prevention devices, thermostatic mixing valves (TMVs), commercial hot-water plant, trade-waste systems, grease traps, fire hydrants, roof drainage, and high-capacity pumps. Whether you are fitting out a café on Bourke Rd or building an entire warehouse complex near Sydney Airport, we can design, supply, and install the right system to comply with all local codes and Australian Standards.
How fast can you attend to emergency plumbing repairs for Mascot businesses?
Our technicians are on call 24/7 and are based less than 10 km from Mascot, allowing us to reach most sites in the suburb within 1 hour of your call. We prioritise critical issues such as burst mains, sewer blockages, gas leaks, and hot-water failures to minimise downtime and safety risks. All service vehicles carry common replacement parts and commercial-grade tooling so we can complete most repairs during the first visit.
Are your plumbers licensed, insured, and compliant with commercial safety requirements?
Yes. Every team member holds a current NSW Plumbing and Drainage Licence, White Card, and relevant inductions for airport and rail precincts. We maintain $20 million public liability insurance and full workers’ compensation cover. Safe Work Method Statements (SWMS) and Job Safety Analyses (JSAs) are completed before we commence any task, ensuring compliance with WHS Regulation 2017 and your site’s specific safety protocols.
Do you provide preventative maintenance programs for commercial properties?
Absolutely. We tailor scheduled maintenance plans that cover quarterly TMV testing, annual backflow prevention certification, hot-water plant service, sewer and stormwater jetting, roof and gutter inspections, and thermal imaging leak detection. Regular servicing limits unexpected breakdowns, extends asset life, keeps you compliant with local council regulations, and gives you predictable budgeting through fixed annual fees.
Can you carry out installation or repair work outside normal trading hours?
Yes. To avoid disrupting your staff and customers, we routinely schedule night-shift or weekend works. Our plumbers arrive with silent or low-noise equipment where feasible and coordinate closely with building managers for access and lock-up procedures. After-hours service incurs no surcharge for customers on our maintenance plan, and we provide detailed completion reports with photos for your records.
How are quotes calculated and what payment options are available?
For installations we offer free, no-obligation site inspections followed by a fixed-price quote that itemises labour, materials, permits, and any specialist services (e.g., pipe relining, concrete coring). Repairs are either time-and-materials with transparent hourly rates or a fixed price agreed on after diagnosis. We accept EFT, major credit cards, and 30-day accounts for approved commercial clients. All work is backed by a lifetime workmanship guarantee and manufacturer warranties on supplied fixtures.