Personalized Service
Personalized Service | Air Conditioning | Heating and Air Conditioning | Mascot
When Mascot heats up, HEP’s personalized service heating and air conditioning team is ready to bring a cool, refreshing breeze back into your home. Our technicians don’t believe in one-size-fits-all solutions; they listen, inspect, and tailor every system so your air conditioning operates at peak efficiency, cutting energy costs while maximizing comfort. From rapid repairs on sweltering afternoons to precision installations that future-proof your space, we treat every visit as an opportunity to deliver genuine, neighborly care.
Trust a crew that shows up on time, explains every option in plain language, and backs its workmanship with rock-solid guarantees. Whether it’s upgrading to a whisper-quiet unit, fine-tuning airflow room by room, or scheduling preventive maintenance before summer strikes, we make staying cool in Mascot effortless. With HEP, you don’t just get air conditioning—you get comfort designed around you.
FAQs
What types of air-conditioning systems do you install in Mascot homes and businesses?
We install, replace and upgrade the full range of residential and light-commercial systems, including split systems, multi-splits, ducted reverse-cycle, VRV/VRF, packaged rooftop units and evaporative coolers. During the initial site visit we evaluate room sizes, insulation levels, existing ductwork, electrical capacity and your budget to recommend the most suitable brands and models. All equipment we supply is sourced from leading manufacturers and carries full Australian warranties.
How often should I service my air conditioner, and what does a standard service include?
For optimal performance and to preserve manufacturer warranties we recommend professional servicing at least once a year—twice if the unit runs year-round or is exposed to coastal air. A standard service includes: cleaning or replacing filters, sanitising coils, flushing the condensate drain, checking refrigerant pressures, tightening electrical connections, testing thermostats, inspecting ductwork for leaks and verifying overall airflow. The visit usually takes 45–90 minutes and comes with a written report of any issues found.
Do you offer emergency air-conditioning repairs in Mascot, and how quickly can you respond?
Yes. Our on-call technicians are available 24/7 for breakdowns and urgent repairs across Mascot and surrounding suburbs. Outside normal business hours we maintain a priority roster that enables us to attend most emergencies within 2–3 hours. All service vans carry common spare parts and diagnostic tools so we can resolve the majority of faults—such as refrigerant leaks, compressor failures or electrical glitches—on the first visit.
How much does a new air-conditioning installation typically cost, and what factors influence the price?
Costs vary widely based on capacity, efficiency rating, system type and installation complexity. As a guide: a single 2.5 kW wall-mounted split starts around $1,800 supplied and installed; a 7 kW split suitable for open-plan living spaces averages $3,200–$3,800; while a whole-home ducted reverse-cycle system for a three-bedroom house can range from $7,500 to $12,000. Influencing factors include ceiling height, roof access, switchboard upgrades, duct length, zoning requirements, and whether old units need removal. We provide fixed written quotes after an obligation-free site assessment.
How can I improve the energy efficiency of my existing air conditioner?
Simple steps include: (1) cleaning or replacing filters every 1–3 months; (2) sealing gaps around doors and windows to reduce heat load; (3) setting the thermostat between 24–25 °C in summer and 18–20 °C in winter; (4) using ceiling fans to circulate conditioned air; (5) shading outdoor condenser units from direct sun; and (6) scheduling regular professional maintenance to keep coils and refrigerant charge at optimal levels. If your system is over 10 years old, upgrading to an inverter model with a higher star rating can cut running costs by up to 40 %.
Are there any government rebates or incentives for upgrading to a high-efficiency air-conditioning unit in Mascot?
Yes. Under the NSW Energy Savings Scheme (ESS), homeowners and small businesses may be eligible for discounts on approved high-efficiency air-conditioners when installed by an accredited provider. The value of the rebate depends on the system’s capacity and efficiency but typically ranges from $150 to $1,200. We handle all paperwork, calculate the expected rebate at quoting stage and apply the discount upfront so you pay the balance only. Additional incentives may be available for low-income households or if you combine the upgrade with solar PV installation.