Urgent Plumbing Issues
Urgent Plumbing Issues | Emergency Plumbing | Plumbing | Manchester
When a burst pipe turns your kitchen into a paddling pool or the boiler decides to quit on the coldest night of the year, you don’t have time to hunt for a slow-moving contractor. HEP’s rapid-response engineers are already on the road across Manchester, equipped with the latest diagnostic tech and a van stocked like a mobile warehouse. One call brings a certified professional to your door—usually within the hour—ready to stop leaks, clear blockages, and restore heat before bigger damage sets in. Quick fixes, transparent pricing, and a tidy workspace are all part of the service.
Our 24/7 emergency plumbing promise means you get genuine peace of mind, whether the problem strikes at dawn, midnight, or during the weekend derby. From Ancoats flats to Didsbury semis, we treat every home as if it were our own, delivering repairs that last and advice that prevents repeat disasters. Save our number now, and let HEP turn an urgent headache into a swift, satisfying solution.
FAQs
What situations are considered a plumbing emergency and when should I call you?
Common emergencies include burst or frozen pipes, major leaks that won’t stop, blocked toilets or drains backing up, no water supply, suspected gas or water heater leaks, and any plumbing fault that risks flooding or property damage. If shutting off the mains stop-cock or boiler isolation valve doesn’t solve the issue, treat it as an emergency and call us immediately.
How fast can an emergency plumber reach my home or business in Manchester?
Our on-call engineers are positioned across Greater Manchester, so in most postcodes we can arrive within 60 minutes of your call—often sooner for city-centre locations. When you phone, our dispatch team gives you a live ETA and tracks the engineer via GPS so you know exactly when help will arrive.
Are your emergency plumbing services really available 24/7, even on weekends and bank holidays?
Yes. We operate a true 24-hour rota with qualified plumbers on shift every night, weekend and public holiday. You will not reach an answering machine—our helpline is staffed around the clock, and engineers carry the parts and tools needed to complete over 90 % of emergency repairs on the first visit.
How much will an emergency call-out cost and how is the price calculated?
We charge a transparent fixed call-out fee that covers the first hour of labour, regardless of the time of day. After that, work is billed in 15-minute increments, so you only pay for the time used. All parts are priced at trade rates plus VAT. Before starting work the engineer explains the problem, provides an itemised estimate and asks for your approval—no hidden extras, no weekend surcharge.
What can I do while waiting for the emergency plumber to minimise damage?
Turn off the water at the internal stop-tap (usually under the kitchen sink) or at the external shut-off valve. Switch off the boiler and any electrical supply affected by the leak. Move valuables and soft furnishings away from water. If safe, open taps at the lowest point in the house to drain the system and release pressure. Never attempt to thaw frozen pipes with a naked flame—use gentle heat such as a hairdryer. If in doubt, wait for our engineer and keep clear of affected areas.
Are your emergency engineers qualified and insured to work on all types of plumbing and heating systems?
Absolutely. Every engineer is City & Guilds–qualified, fully insured with £5 million public liability cover, and—where gas appliances are involved—Gas Safe registered. We are experienced with domestic, commercial and landlord properties, can issue safety certificates on completion, and all repair work is backed by a 12-month workmanship guarantee.