Rapid Response
Rapid Response | Emergency Plumbing | Plumbing | Manchester
When a burst pipe, blocked drain or faulty boiler threatens to flood your day, HEP’s rapid response team is already on the move. Our locally based engineers cover every corner of Manchester, arriving with fully stocked vans and the expertise to diagnose and fix most issues on the first visit. We operate 24/7, 365 days a year—so whether water starts pouring through the ceiling at 3 a.m. or the heating fails on a frosty Sunday, help is only a phone call away.
At HEP, we know “good enough” isn’t good enough when it comes to emergency plumbing. That’s why we guarantee transparent pricing, courteous service and workmanship backed by industry-leading warranties. From student flats in Fallowfield to offices in Spinningfields, you can count on our certified professionals to restore comfort quickly and leave your property spotless once the job is done.
FAQs
How fast can your emergency plumbers reach my property in Manchester?
Because our engineers are already stationed across Greater Manchester, we aim to be on-site within 30–60 minutes of your call, traffic and weather permitting. The moment you ring our 24-hour hotline, the job is dispatched to the nearest available plumber via GPS, so you get the fastest possible response.
What types of plumbing emergencies do you handle?
We deal with all urgent plumbing and drainage problems, including burst or frozen pipes, major leaks, blocked toilets and drains, collapsed soil stacks, faulty stopcocks, broken water heaters, overflowing tanks, and sewage backups. If water is flowing where it shouldn’t—or not flowing where it should—call us and we’ll treat it as an emergency.
Are your plumbers fully qualified and insured?
Yes. Every engineer is City & Guilds or NVQ Level 2/3 qualified, Gas Safe registered where gas work is involved, and covered by £5 million public liability insurance. We vet all staff, run background checks, and provide ongoing training in the latest British Standards and manufacturer guidelines.
Do you charge a call-out fee or hidden extras?
No hidden costs. We operate a transparent fixed-price structure, agreed with you before any work starts. There is no call-out fee if you proceed with the repair; you only pay for the labour and materials quoted. For after-hours or bank-holiday attendance we apply a small premium, which will be explained up-front.
What can I do while waiting for the plumber to arrive?
First, turn off your main stop tap (usually under the kitchen sink or in the cellar) to stop the water supply. If a leak is near an electrical fixture, switch off the electricity at the consumer unit. Open taps downstairs to drain residual water, place buckets or towels under leaks, and move valuables or furniture out of harm’s way. Do not attempt major repairs yourself—leave that to our qualified engineers.
Are you really available 24/7, even on holidays?
Absolutely. Plumbing disasters don’t keep office hours, so neither do we. Our emergency helpline operates 24 hours a day, 365 days a year, including Christmas, New Year and bank holidays. You’ll always speak to a live operator, never an answering machine, and a fully equipped van will be dispatched immediately.