Plumbing Emergencies
Plumbing Emergencies | Emergency Plumbing | Plumbing | Manchester
When a pipe bursts at midnight or the boiler decides to quit on a frosty morning, Manchester homeowners call HEP because we treat every crisis as a priority. Our fully-qualified engineers are stationed across the city, ready to reach your door within the hour with the tools, parts and know-how to stop leaks, restore heat, and get life back to normal. Fast, friendly and fiercely reliable, we turn stress into relief before the damage spreads.
From transparent up-front pricing to tidy workmanship and a genuine 24/7 phone line answered by real people, you’ll feel in safe hands from the first ring. Whether it’s a flat in Didsbury or a warehouse in Ancoats, our emergency plumbing team won’t leave until the water’s flowing exactly where it should. Keep our number on the fridge and enjoy the peace of mind that comes from having Manchester’s most trusted emergency plumbing specialists on call, day or night.
FAQs
What counts as a plumbing emergency and how do I know I need an emergency plumber?
A plumbing emergency is any situation where water, waste, or gas is escaping uncontrollably or posing an immediate risk to your property, safety, or health. Typical examples include burst pipes, major leaks, overflowing toilets, sewage back-ups, loss of all water supply, and suspected gas or carbon-monoxide leaks. If shutting off an isolation valve does not stop the problem, or the issue could cause structural damage, flooding, or hygiene hazards, you should call an emergency plumber right away.
How quickly can you reach my property in Manchester?
Because we have mobile engineers positioned across Greater Manchester, our average response time is 30–60 minutes within the M60 ring road and 60–90 minutes in surrounding areas such as Stockport, Bolton, and Oldham. During severe weather or peak traffic the arrival time might be longer, but we will always give you an accurate ETA and keep you updated en-route.
Are your emergency plumbing services available 24/7, including weekends and bank holidays?
Yes. Plumbing emergencies rarely keep office hours, so our call centre and on-call engineers operate 24 hours a day, 7 days a week, 365 days a year. Whether it’s Christmas morning or 3 a.m. on a Sunday, you will reach a real person who can dispatch a qualified plumber immediately.
How much does an emergency call-out cost and will I receive a quote before work starts?
We charge a fixed call-out fee that covers the first hour on site—daytime and out-of-hours rates differ and will be confirmed when you call. After the first hour we bill in half-hour increments. Once the engineer has assessed the fault they will give you a clear, no-obligation price for any parts and additional labour before starting repairs. There are no hidden extras, and we accept card payments, bank transfer, or cash.
What should I do while waiting for the emergency plumber to arrive?
1. Turn off the main water stop tap (usually under the kitchen sink) to stop or reduce flow. 2. Switch off the boiler if the leak involves your heating system. 3. If safe, isolate electricity in affected rooms to avoid shock hazards. 4. Contain water with buckets or towels to minimise damage. 5. Do not use chemical drain cleaners or attempt difficult repairs yourself; this can worsen the problem. 6. Keep children and pets away from the affected area. 7. Have your appliance manuals, boiler make/model, and any warranty documents handy for the engineer.
Are your engineers qualified and insured to work in my home or business?
Absolutely. All engineers hold NVQ Level 2 or higher in Plumbing & Heating, carry full public-liability insurance up to £5 million, and are DBS-checked. For gas-related emergencies we send Gas Safe-registered engineers. We comply with Water Regulations, Building Regulations, and local authority requirements, so you can be confident the repair will be carried out safely and to industry standards.