Highly Skilled Team
Highly Skilled Team | Emergency Plumbing | Plumbing | Manchester
When a pipe bursts at midnight or your boiler decides to quit on the coldest day of the year, HEP’s highly skilled team is already on the road, tools in hand, ready to put things right. Our Manchester-based engineers combine decades of hands-on experience with the latest diagnostic tech, arriving fast, working cleanly, and talking you through every step so you’re never left guessing. From pinpoint leak detection to full system repairs, we treat your home as carefully as our own, restoring comfort with a friendly smile and transparent pricing.
That same commitment drives our 24/7 emergency plumbing response. One call connects you to a real expert—no call centres, no delays—who can often guide you through quick safety steps while we’re en route. Whether you’re in the city centre or the suburbs, we ’ll have a certified professional at your door in record time, backed by fully stocked vans and a satisfaction guarantee that’s second to none. When water’s where it shouldn’t be, trust HEP to make the problem disappear and your day normal again.
FAQs
What counts as a plumbing emergency and how quickly can you get to me in Manchester?
A plumbing emergency is any situation that risks flooding, water damage, loss of essential services or poses a health and safety threat—examples include burst pipes, major leaks, blocked or overflowing toilets, boiler breakdowns with no heating or hot water, and gas or water supply issues. Because our engineers are strategically located across Greater Manchester, we aim to be at your door within 60 minutes of your call, day or night.
Are your emergency plumbers fully qualified and insured?
Yes. Every member of our emergency response team is City & Guilds–qualified (or equivalent), Gas Safe–registered where gas work is involved, and carries full public liability insurance. We regularly update training on the latest regulations and best-practice safety procedures so you can be confident the work is compliant and completed to a high standard.
How much will an emergency call-out cost and do you charge a call-out fee?
We operate a transparent pricing policy. There is no hidden call-out fee; you only pay for the time spent on site and any parts required. Our engineer will assess the problem, provide a clear written quotation before work begins, and proceed only with your approval. We keep a fixed hourly rate for evenings, weekends and bank holidays, so you know the cost up-front even outside normal working hours.
Which areas of Greater Manchester do you cover and are you really available 24/7?
Our coverage includes the whole of Manchester city centre and all surrounding boroughs—Salford, Trafford, Stockport, Tameside, Oldham, Rochdale, Bury, Bolton and Wigan. We operate a genuine 24 hours-a-day, 7 days-a-week service, including Christmas and New Year, so you can reach us any time a plumbing emergency strikes.
What can I do to limit damage while waiting for the emergency plumber to arrive?
If safe to do so, turn off the water at the main stop-tap (usually under the kitchen sink or where the mains pipe enters the property) to halt further flooding. For hot-water or heating leaks, switch off the boiler. Move valuables or electrical items away from the affected area, and place buckets or towels to catch drips. Do not attempt complex repairs yourself, especially on gas appliances—wait for the professional.
Do you carry spare parts and can most problems be fixed on the first visit?
Our vans are stocked with commonly used valves, washers, pipes, traps, fittings, toilet mechanisms and boiler spares, giving us a high first-time-fix rate. In more specialist cases where a unique component is needed, we have trade accounts with local suppliers that allow same-day or next-day collection. Either way, we make every effort to restore your plumbing or heating system in a single visit.