Excellent Customer Service
Excellent Customer Service | Electrical Repair | Electrical | Manchester
When a sudden fault leaves your lights flickering or your sockets silent, HEP’s friendly engineers arrive fast, tools in hand and smiles on faces. Backed by years of local know-how, we diagnose issues on the spot, explain every finding in plain English, and give you a clear, fixed quotation before any work begins. From tripped circuits in terraced homes to complex rewiring in bustling city-centre offices, our workmanship is tidy, our scheduling flexible, and our respect for your property absolute.
Choosing our team for your electrical repair means choosing round-the-clock support, genuine parts, and a workmanship guarantee that keeps future surprises at bay. Whether you call at dawn or after midnight, you’ll speak to a real Manchester-based advisor who can dispatch an NICEIC-approved electrician straight away, ensuring your power—and peace of mind—are swiftly restored.
FAQs
What types of electrical repairs do you handle in Manchester?
Our team can diagnose and repair virtually any domestic or light–commercial electrical fault. Typical jobs include tripping circuits, blown fuses, faulty sockets or switches, lighting faults, consumer-unit (fuse-box) upgrades, partial or full rewires, electric shower or cooker breakdowns, outdoor power problems, and EV-charger issues. If you’re unsure whether we cover your specific problem, just give us a call and we’ll be happy to advise.
Are your electricians fully qualified and insured?
Yes. Every engineer is City & Guilds trained, NICEIC-approved, and up to date with the current (18th Edition) BS 7671 wiring regulations. We carry £5 million public-liability insurance and £10 million professional-indemnity cover, so your property is protected at all times.
How fast can you respond to an electrical emergency in Manchester?
Our emergency line is answered 24/7. For urgent call-outs we aim to be on site anywhere in the M-postcode area within 60 minutes, traffic permitting. Evening, weekend, and bank-holiday attendance carries no additional surcharge. For non-urgent repairs we can usually book a same-day or next-day slot.
How much will my electrical repair cost?
We believe in transparent pricing. Our standard hourly rate starts at £75 + VAT, and the majority of common household faults are resolved within the first hour. There is no separate call-out fee when you proceed with the repair. For larger or more complex jobs we offer a free, fixed-price quotation after a site survey, so you always know the full cost before work begins.
Do you guarantee your workmanship and parts?
Absolutely. All workmanship is backed by our 12-month written guarantee. Any materials or components we supply come with the manufacturer’s warranty, typically 1–5 years depending on the item. If the same fault reoccurs within the guarantee period, we will return and rectify it at no extra cost.
How do I book a service appointment?
You can schedule a visit 24/7 by phone, through our online booking form, by email, or via live chat. Simply provide a brief description of the issue and your preferred time slot. We’ll confirm your appointment by SMS or email and send a reminder 30 minutes before arrival. Payment is accepted by debit/credit card, bank transfer, or cash on completion.