Top-notch Plumbing Solutions
Top-notch Plumbing Solutions | Plumbing | Madisonville
From leaky faucets to full pipe replacements, HEP’s certified experts bring decades of experience and a neighborly touch to every plumbing call in Madisonville. We arrive on time, respect your home, and back our workmanship with industry-leading guarantees, so you can relax while we handle the details.
Whether you’re planning a remodel, facing an emergency at 2 AM, or just need honest advice, our plumbing pros have you covered. Transparent pricing, cutting-edge tools, and a commitment to five-star customer care make HEP the clear choice for reliable, hassle-free service—right here in your hometown.
FAQs
What plumbing services do you offer to homeowners and businesses in Madisonville?
We provide a full spectrum of plumbing services, including leak detection and repair, drain cleaning, water-heater installation and maintenance, sewer line inspection and replacement, fixture upgrades, bathroom and kitchen remodel plumbing, backflow testing, and 24/7 emergency response. Whether you have a simple faucet drip or need a complete piping overhaul, our licensed technicians have the tools and expertise to handle the job.
Do you handle plumbing emergencies after normal business hours?
Yes. We maintain an on-call team 24 hours a day, 7 days a week, throughout Madisonville and the surrounding communities. When you call our emergency line, a live dispatcher will gather details and send a certified plumber to your location—usually within an hour. Our service vehicles are stocked with common replacement parts and specialized diagnostic equipment so most emergencies can be resolved on the first visit.
How are service prices determined, and will I get an estimate before work begins?
Transparency is a core value. After a thorough on-site inspection, your plumber will explain the issue, outline repair or replacement options, and present a written, flat-rate quote before any work starts. The quote includes labor, materials, and applicable taxes—no hidden fees or trip charges inside the Madisonville city limits. Senior citizens, military personnel, and first-time customers can also take advantage of special discounts.
Are your plumbers licensed and insured to work in Madisonville?
Absolutely. All of our technicians hold current Kentucky/Louisiana state plumbing licenses (depending on the client’s side of the state line) and receive ongoing training in code compliance, safety, and customer service. The company carries comprehensive liability and workers’ compensation insurance, protecting you from any financial risk while work is performed on your property.
Do you offer warranties or guarantees on your plumbing work?
Yes. We stand behind our craftsmanship with a two-year labor warranty on repairs and installations, plus manufacturer warranties on parts and equipment—often ranging from 5 to 12 years. If a covered issue recurs within the warranty period, we’ll return promptly to correct it at no additional cost. Extended service plans are also available for water heaters and whole-home filtration systems.
How can I schedule routine maintenance or a consultation?
Scheduling is easy: call our office during business hours, book online through our secure portal, or use the chat feature on this page. We offer flexible appointment windows, including early mornings and Saturdays, to fit your schedule. For non-emergency visits, you’ll receive a confirmation email and a 30-minute arrival text on the day of service. Maintenance plan members receive priority booking and annual plumbing inspections at no extra charge.