Customer Service
Customer Service | Plumbing | Madisonville
When you call HEP in Madisonville, you’re greeted by a real, local specialist who listens first and dispatches a licensed technician right away. Our pros arrive on time, stocked for nearly any emergency, and keep you in the loop with clear explanations and upfront pricing—turning potential headaches into quick wins for your home’s plumbing.
From midnight leaks and stubborn clogs to water-heater tune-ups and complete system overhauls, we back every job with a 100% Happiness Guarantee. Count on friendly service, meticulous clean-up, and craftsmanship that stands the test of time—because at HEP, restoring comfort and confidence through expert plumbing care is what we do best.
FAQs
What plumbing services do you provide for homeowners and businesses in Madisonville?
We offer a full range of plumbing solutions, including leak detection and repair, drain cleaning, water-heater installation and repair (tankless and traditional), sewer line inspections and replacements, fixture installations (toilets, faucets, garbage disposals), gas line services, and routine maintenance. Whether you need a minor repair or a complete system overhaul, our licensed technicians have the tools and expertise to handle the job safely and efficiently.
Do you have 24/7 emergency plumbing service in Madisonville?
Yes. Plumbing problems don’t keep business hours, and neither do we. Our emergency hotline is staffed around the clock, including weekends and holidays. Once you call, a dispatcher will assess your situation and send the nearest on-call plumber. Most emergencies are addressed within an hour, and our trucks are stocked with common replacement parts so we can complete most repairs on the first visit.
Are your plumbers licensed and insured to work in Madisonville?
Absolutely. Every technician holds a valid Kentucky Master or Journeyman Plumbing License and undergoes regular continuing-education courses to stay current with code changes. We also carry comprehensive liability and workers’ compensation insurance, protecting both our customers and our team on every job site.
How much will my plumbing repair or installation cost?
We believe in transparent, upfront pricing. After inspecting the issue, your plumber will explain the problem and present a written estimate before any work begins. The quote includes parts, labor, and applicable taxes—no hidden fees. For larger projects, we can provide multiple repair options and flexible financing plans so you can choose the solution that best fits your budget.
How soon can you get to my home or business once I schedule service?
For routine appointments, we offer same-day or next-day scheduling in most parts of Madisonville and the surrounding communities. For emergencies such as burst pipes or major leaks, our goal is to arrive within 60 minutes. You’ll receive real-time text alerts with your technician’s name, photo, and GPS-tracked ETA so you know exactly when help will arrive.
What preventive steps can I take to avoid common plumbing problems in Madisonville’s climate?
• Insulate exposed pipes, especially in crawl spaces and exterior walls, to prevent freezing during winter cold snaps. • Schedule annual water-heater flushes to remove mineral buildup common in our local water supply. • Avoid pouring grease or coffee grounds down the kitchen drain; dispose of them in the trash instead. • Install drain strainers in showers and sinks to catch hair and debris. • Test and exercise emergency shut-off valves twice a year so they don’t seize up. • Consider a whole-home water pressure regulator if your pressure exceeds 80 psi—high pressure accelerates leaks and fixture wear. If you’re unsure about any of these steps, give us a call; we’ll be happy to walk you through simple DIY tasks or schedule a preventive maintenance visit.