Emergency Repairs
Emergency Repairs | Heating and Air Conditioning | Madisonville
When the unexpected strikes in Madisonville, HEP’s certified technicians are on call 24/7, arriving fast with fully stocked trucks to restore comfort in a single visit. Whether your furnace has gone silent on the coldest night of the year or your AC is blowing warm air during a summer heatwave, our emergency repairs for heating and air conditioning keep your home safe and your family relaxed. We diagnose problems quickly, explain clear options, and back every fix with transparent pricing and a satisfaction guarantee.
Customers choose HEP because we treat every emergency like it’s happening in our own home—respecting your space, communicating every step, and working until the job is done right. From worn out blower motors to frozen evaporator coils, no issue is too big or too small; we’re committed to returning your HVAC system to peak efficiency and lowering the risk of future breakdowns. Call now, and feel the difference HEP’s prompt, professional care can make.
FAQs
What constitutes an HVAC emergency, and how do I know if I should call right away?
An HVAC emergency is any situation where the safety or comfort of your home or business is at immediate risk—such as a complete loss of heating during freezing temperatures, an AC failure in extreme summer heat, burning or electrical smells coming from the system, leaking refrigerant, gas odors, or flooding from a condensate drain. If you experience any of these issues in Madisonville, call our emergency line immediately. Our dispatcher will help you determine whether shutting the system off is necessary and send a technician as quickly as possible.
How fast can your technicians get to my location in Madisonville for an emergency repair?
We have on-call technicians stationed throughout Madisonville and the surrounding Hopkins County communities 24/7. In most cases, we arrive within 1–2 hours of your call, often sooner for in-town addresses. Our GPS-tracked service fleet and live dispatch system help us route the nearest available technician to you to minimize downtime and discomfort.
Do you charge extra for after-hours, weekend, or holiday emergency service calls?
Because emergency calls require immediate dispatch of our on-call team and overtime labor, an additional after-hours diagnostic fee applies outside our regular business hours (8 a.m.–5 p.m., Mon–Fri). We are upfront about all costs: the dispatcher will quote the emergency fee and any standard diagnostic charge before a technician is sent. After the technician diagnoses the problem, you’ll receive a firm, flat-rate repair price so there are no surprises.
What brands or types of heating and cooling equipment can you repair in an emergency?
Our NATE-certified technicians are trained to service all major HVAC brands used in the Madisonville area, including Trane, Lennox, Carrier, Goodman, Rheem, Daikin, American Standard, York, and more. We handle gas furnaces, heat pumps, central air conditioners, ductless mini-splits, packaged rooftop units, and geothermal systems. If parts are required, our fully stocked trucks carry common replacement components, and we have local supplier accounts for same-day pickup of less common items.
Is there anything I should do before the technician arrives to prevent further damage?
Yes. If you suspect electrical or gas hazards, turn off power to the HVAC unit at the breaker and shut off the gas supply valve if it is safe to do so. For refrigerant or water leaks, place a pan or towels to contain the leak and protect flooring. Clear pets and small children from the work area, and have any warranties or service records handy. Do NOT attempt DIY repairs—this can void warranties and create safety risks.
How can I avoid future HVAC emergencies?
Preventive maintenance is the best defense. We recommend two precision tune-ups per year—one for heating in the fall and one for cooling in the spring. During these visits, we inspect safety controls, test electrical components, clean coils and burners, check refrigerant levels, and replace filters. Members of our Comfort Club maintenance plan receive priority emergency service, discounts on repairs, and reminders so routine checks are never missed. Regular maintenance extends equipment life, improves efficiency, and greatly reduces the likelihood of an unexpected breakdown.