Swift Response
Swift Response | Heat Repair | Heating and Air Conditioning | Madisonville
When winter winds rattle the windows in Madisonville, you can count on HEP’s swift response team to restore comfort fast. Our certified technicians arrive with fully stocked vehicles, ready to diagnose and solve any heating hiccup—whether it’s a sputtering furnace, a faulty thermostat, or an unexplained drop in warmth. We know every minute without reliable heat feels like an hour, so we prioritize rapid arrival times, transparent pricing, and clear communication from the first call to the final system check.
Homeowners choose us for heat repair because we combine small-town courtesy with industry-leading expertise. Each service call is backed by our 100% satisfaction guarantee, meaning we don’t leave until your home feels perfectly cozy again. Need emergency help after hours? One call connects you to real people who dispatch real pros—no voicemail run-around. Trust HEP to keep Madisonville toasty, safe, and energy-efficient all season long.
FAQs
How fast can you get to my home in Madisonville when my heat goes out?
Because we keep fully-stocked service vans and an on-call technician in Madisonville every day of the week, most emergency calls are answered within 1–2 hours—often sooner. If you call before 8 p.m. we can almost always restore heat the same day, and our after-hours team is available 24/7 for critical situations such as freezing indoor temperatures or safety concerns.
What kinds of heating systems do you repair?
Our certified technicians are trained to diagnose and repair gas furnaces, electric furnaces, heat pumps, dual-fuel systems, ductless mini-splits, and packaged rooftop units. We work on every major brand sold in Kentucky, including Carrier, Trane, Lennox, Rheem, Goodman, York and American Standard. Whether your system is five years old or pushing thirty, we have the parts and expertise to get it running safely and efficiently.
How can I tell if my heater needs professional service instead of a DIY fix?
Call us if you notice any of these warning signs: • The system won’t turn on or shuts off after a few minutes. • You smell gas, burning odors or see scorch marks around the furnace. • Loud banging, screeching or grinding noises. • Cold spots in the house or weak airflow from vents. • A sudden spike in your utility bill with no change in usage. Simple filter changes and thermostat battery replacements are fine for homeowners, but electrical, gas and refrigerant issues should always be handled by a licensed HVAC professional for safety and warranty protection.
Are your technicians licensed and insured?
Yes. All of our team members hold active Kentucky HVAC Journeyman or Master licenses, pass annual background checks and maintain EPA Section 608 refrigerant certification. We carry $2 million in general liability insurance and full workers’ compensation, so you are completely protected while we work on your property.
What will heat repair cost, and do you offer upfront pricing?
Service calls in Madisonville start at $89, which includes a complete diagnostic inspection. Once we identify the problem, you receive a flat-rate quote before any work begins—no hourly surprises. Common repairs such as igniter replacements or blower motor capacitors range from $150–$350, while major components like heat exchangers or compressor replacements can be $800 and up. We accept all major credit cards, offer 0% financing on repairs over $500 (with approved credit) and back every repair with a 1-year parts and labor warranty.
What can I do to avoid future heating breakdowns?
Preventive maintenance is the best defense. Change or clean your air filter every 1–3 months, keep supply and return vents unblocked, and schedule our 21-point heating tune-up each fall. During the tune-up we clean the burners, test safety switches, check gas pressure, tighten electrical connections and verify proper airflow. Customers enrolled in our Comfort Club receive two tune-ups a year, priority scheduling, a 15% repair discount and peace of mind that their system is running at peak efficiency all season long.