Friendly Service Experts
Friendly Service Experts | Heat Repair | Heating and Air Conditioning | Madisonville
When Madisonville nights turn unexpectedly chilly, HEP’s friendly service experts are ready to bring the warmth back with fast, dependable heat repair. Our certified technicians arrive on time, listen to your concerns, and explain every step of the process in plain language—no jargon, no surprises. We service all makes and models, carry the most common parts on our trucks, and back our workmanship with a satisfaction guarantee, so your home stays cozy and energy-efficient.
From minor thermostat glitches to full system breakdowns, we treat every call like an emergency because we know comfort can’t wait. You’ll get transparent pricing, courteous service, and the peace of mind that comes from trusting a local team who cares about the Madisonville community. Whenever you need honest, expert help, HEP is only a phone call away—bringing the heat back on and putting a smile on your face.
FAQs
What are the most common warning signs that my heater needs professional repair?
Watch for uneven temperatures from room to room, unusual noises (grinding, banging, or squealing), a sudden spike in utility bills, frequent cycling on and off, or cool air blowing from the vents. If you notice any burning smells or your carbon-monoxide detector goes off, turn the system off immediately and call us—these can signal a safety hazard.
What types of heating systems do your Madisonville technicians service?
Our friendly service experts are trained to work on gas and electric furnaces, heat pumps, dual-fuel systems, boilers, ductless mini-splits, and packaged rooftop units. We carry factory-authorized replacement parts on our trucks so most repairs can be completed in a single visit.
How fast can you respond to an emergency heat outage in Madisonville?
We offer 24/7 emergency heat repair. Calls received before 10 p.m. are typically answered within 2 hours, and middle-of-the-night calls are handled first thing in the morning. Because our dispatch center is located right in Madisonville, most customers see a technician at their door in less than 4 hours.
Are your service experts licensed, insured, and background-checked?
Yes. Every technician holds a Kentucky HVAC Master or Journeyman license, undergoes annual safety and manufacturer certification training, and passes state and federal background checks. We also carry full liability and workers’ compensation insurance for your protection.
How much does a typical heat repair cost, and do you offer upfront pricing?
Most residential repairs in Madisonville fall between $129 and $450, depending on the part and labor involved. Before any work begins, your technician will diagnose the issue, present at least two repair options when possible, and give you a flat, upfront price in writing—no hidden fees or weekend surcharges.
What can I do to prevent future heating breakdowns?
Replace or clean your air filter every 1–3 months, keep supply and return vents unblocked, and schedule a professional tune-up each fall. Our Comfort Club maintenance plan includes two precision inspections a year, priority scheduling, and a 15 % discount on repairs—saving you money while keeping your system running reliably.