Skilled Team
Skilled Team | Emergency Plumbing | Plumbing | Madisonville
When a pipe bursts at dawn or a clogged drain stops your evening in its tracks, Madisonville homeowners turn to HEP’s skilled team for fast relief. Our licensed plumbers arrive with fully stocked vehicles, advanced diagnostic tools, and the experience to solve the toughest problems on the first visit. From sudden leaks under the sink to overflowing toilets, we restore comfort and safety with clear communication and upfront pricing that never leaves you guessing.
Day or night, weekends or holidays, our commitment to responsive service has made us the trusted name for emergency plumbing throughout Madisonville and the surrounding communities. We respect your time, protect your property with clean work practices, and back every repair with industry-leading guarantees—so you can get back to what matters, confident your home’s plumbing is in expert hands.
FAQs
What qualifies as a plumbing emergency, and how quickly can your team reach me in Madisonville?
A plumbing emergency is any situation that threatens your property or safety, such as burst pipes, major leaks, sewer backups, overflowing toilets, or no hot water in winter. Our Madisonville-based dispatch center operates 24/7, and a certified plumber can usually be at your door within 60 minutes of your call, day or night.
Are your emergency plumbers licensed, insured, and background-checked?
Yes. Every technician on our emergency team holds a Kentucky journeyman or master plumbing license, carries full liability and workers’ compensation insurance, and passes an annual background and drug screening. You can be confident that only trusted, qualified professionals will enter your home or business.
Do you charge extra for nights, weekends, or holidays?
We believe in transparent pricing. While emergency dispatch outside normal business hours carries a modest after-hours fee to cover overtime labor, you will receive a clear, itemized quote before any work begins. There are no hidden charges, and we waive the fee for true life-safety situations such as flooding near electrical panels.
What can I do to minimize damage while I wait for the plumber to arrive?
First, locate and shut off the main water valve—usually found near the water meter or where the main line enters your home. Next, open a few faucets to relieve pressure. If water is near electrical outlets, turn off power at the breaker box. Move valuables away from the affected area and place towels or buckets to collect drips. Avoid using chemical drain cleaners, as they can worsen clogs or create hazards for our technicians.
Do you handle both residential and commercial emergency plumbing in Madisonville?
Absolutely. Our fleet is equipped to serve single-family homes, apartments, restaurants, retail spaces, medical facilities, and industrial sites. We carry commercial-grade drain machines, hydro-jetters, water extraction pumps, and replacement fixtures on board, so most repairs are completed in one visit regardless of property type.
Do you guarantee your emergency repairs, and what happens if the issue comes back?
All emergency repairs are backed by a written warranty—30 days for drain clearings, 90 days for standard repairs, and up to 1 year on parts we supply and install. If the problem recurs within the warranty period, we’ll return promptly at no cost to you, diagnose the cause, and make it right. Our goal is long-term peace of mind, not repeat visits.