Customer-centric Service
Customer-centric Service | Electrical | Luttrell
When a light flickers or a panel needs an upgrade, Luttrell homeowners turn to HEP for prompt, personable help. Our licensed technicians arrive on time, explain every option in plain language, and treat your home with the same respect they show their own. From troubleshooting outlets to installing whole-home surge protection, we handle every electrical challenge with a smile and a 100% satisfaction guarantee.
With transparent pricing, 24/7 emergency support, and a culture that puts people before profits, we make it easy to keep your family safe and comfortable. Call, click, or text today and discover why neighbors across Luttrell say, “HEP fixes it”—and never have to worry about their electrical system again.
FAQs
Which areas around Luttrell do you provide electrical service to?
Our primary service area is the city of Luttrell, TN, but we also cover the surrounding communities in Union County—including Maynardville, Plainview, Sharps Chapel, and the rural neighborhoods in between. If you’re unsure whether we can reach your address, give us a quick call and we’ll confirm availability right away.
What kinds of electrical work can your technicians handle?
We are a full-service electrical contractor. That means we tackle everything from simple residential tasks—like outlet replacements, ceiling-fan installations, and lighting upgrades—to more complex projects such as whole-home rewiring, service-panel upgrades, surge-protection systems, and generator installations. We also provide light commercial work for small businesses, including code corrections, dedicated circuits, and energy-efficient lighting retrofits.
Are you licensed, bonded, and insured?
Yes. Our electricians hold current Tennessee State Electrical Contractor licenses and complete continuing-education hours each year to stay current with the National Electrical Code (NEC). We carry full liability insurance and workers’ compensation, and we are bonded for your protection and peace of mind. Copies of all certificates are available upon request.
What can I expect when I schedule a service call?
After you book an appointment, you’ll receive a confirmation email or text with the technician’s name, photo, and arrival window. On the day of service, we show up on time in a clearly marked van, perform a brief walkthrough to understand the issue, and present upfront, flat-rate pricing before any work begins. We use drop cloths and shoe covers in your home, explain each step in plain language, and clean up all work areas before we leave.
Do you offer 24/7 emergency electrical service in Luttrell?
Absolutely. Electrical hazards don’t keep business hours, so neither do we. Our on-call technicians are available nights, weekends, and holidays for urgent issues such as power loss, burning smells from outlets, sparking panels, or storm damage. You can reach us 24/7 at our main phone number—just press the emergency option, and a live dispatcher will answer within 60 seconds.
How do you price your services, and do you provide free estimates?
For most standard jobs we offer flat-rate pricing, so you know the exact cost before we begin. Larger projects—like service-panel upgrades or whole-house rewiring—require a free on-site estimate. We’ll inspect the scope of work, discuss options, and email you a detailed written quote within 24 hours. There are no hidden fees, and we honor our quotes for 30 days. Flexible financing plans are available for qualifying projects.