Customer Satisfaction
Customer Satisfaction | Electrical Repair | Electrical | Luttrell
When lights flicker or circuits trip in Luttrell, neighbors know they can rely on HEP for prompt, precise electrical repair. Our licensed technicians arrive on time, listen to your concerns, and explain every step, from diagnosis to final safety check, so you’re never left in the dark about your home’s power or your project’s price.
We back every electrical repair with HEP’s famous “Happy, Elite, Protected” customer-satisfaction promise—meaning we don’t leave until you’re smiling and your system is running at peak performance. Whether it’s a late-night emergency or a simple outlet upgrade, expect courteous service, tidy workspaces, and a follow-up call to be sure everything still shines bright.
FAQs
What types of electrical repairs do you handle in the Luttrell area?
We repair or replace faulty wiring, outlets, switches, lighting fixtures, circuit breakers, service panels, ceiling-fan and appliance circuits, GFCI/AFCI protection, and more. Whether it’s a minor outlet issue or a full panel upgrade, our licensed electricians have the expertise to restore your system to safe working order.
Are your electricians licensed and insured?
Yes. Every technician who visits your home holds a Tennessee state journeyman or master electrician license, carries full liability and workers’ compensation insurance, and undergoes regular safety training. This means your project is completed to code and protected against any unforeseen issues.
How quickly can you respond to an electrical emergency in Luttrell?
We offer 24/7 emergency service with an average arrival time of 60–90 minutes within Luttrell city limits. After you call, our dispatcher immediately sends the nearest on-call technician equipped with common repair parts to minimize downtime and keep your home safe.
Do you provide free estimates before starting work?
Absolutely. After a brief diagnostic, we present a written, up-front estimate that lists all labor and material costs so you know exactly what to expect. There are no trip charges if you approve the work, and we never begin repairs without your signed authorization.
What warranties or guarantees come with your electrical repairs?
All workmanship is backed by a 1-year labor warranty, and parts carry the manufacturer’s warranty (typically 1–5 years). In addition, we offer a 100% Customer Satisfaction Guarantee—if a repair fails due to our workmanship within the warranty period, we’ll return and fix it at no cost.
How can I tell if my home needs an electrical panel upgrade?
Frequent breaker trips, flickering lights, burning odors, warm panel covers, or the use of multiple power strips are common signs. Homes over 25 years old with fuse boxes or panels under 150 amps may also be undersized for today’s electrical loads. Our free safety inspection can determine if an upgrade will improve capacity, safety, and resale value.