Exceptional Customer Service
Exceptional Customer Service | Water Purification | Plumbing | Loudon
Imagine turning on your tap in Loudon and tasting nothing but crisp, refreshing purity—no lingering chlorine, no metallic tang, just clean water you can trust. That’s the everyday reality HEP delivers through precise water purification solutions backed by the kind of neighborly customer service that makes everything effortless. From the first phone call to the final quality check, our friendly technicians arrive on time, explain every step, and treat your home with respect, leaving it cleaner than they found it.
We partner with industry-leading filtration brands, tailoring each installation to Loudon’s unique water profile so you get optimal performance and savings. Whether you’re battling hard water scale, strange odors, or simply want healthier hydration for your family, our certified experts design a system that solves it—and we stand behind it with ongoing maintenance, transparent pricing, and 24/7 support. Experience the HEP difference today and feel confident every sip comes from the best water purification care in town.
FAQs
What kinds of water purification systems do you install for Loudon homes and businesses?
We install a full range of purification solutions, including point-of-entry (whole-house) carbon filtration, reverse osmosis (RO) drinking-water stations, ultraviolet (UV) disinfection units, and water softeners for hardness control. Our technicians start with a free on-site water test, explain the results in plain language, and recommend the system—or combination of systems—that best addresses the contaminants found in Loudon’s municipal or well water supply.
How can I tell if my Loudon water needs purification?
Common warning signs include chlorine odor or taste, cloudy or rusty-colored water, white scale buildup on fixtures, and frequent appliance breakdowns due to mineral deposits. Even if none of these are obvious, a professional water analysis can reveal invisible issues such as lead, arsenic, nitrates, or bacterial contamination. We offer complimentary testing appointments and deliver a written report so you can make an informed decision.
What does the installation process involve, and how long will it take?
After the initial consultation and water test, we design a system tailored to your plumbing layout. On installation day our licensed plumbers protect floors and work areas, shut off the main water line, and integrate the unit directly into the incoming supply. Most residential projects take 4–6 hours; larger commercial setups can take one full day. Before we leave, we sanitize the system, test for leaks, and walk you through operating instructions and maintenance requirements.
How much maintenance will my new purification system require?
Maintenance varies by technology: whole-house carbon filters need cartridge replacement every 6–12 months; RO systems require pre/post filters every 6–12 months and membrane change every 2–3 years; UV lamps must be swapped annually; softeners need salt top-ups monthly and a resin clean every 1–2 years. We offer affordable service plans that include automatic reminders, filter deliveries, and discounted labor so you never have to worry about forgetting.
What are the typical costs and financing options?
Installed pricing ranges from about $800 for a single-tap RO unit to $4,000+ for a multi-stage whole-house system with softening and UV. We provide upfront, itemized quotes with zero hidden fees. For budget flexibility, 6-, 12-, or 24-month interest-free financing is available with approved credit, and we accept all major credit cards. Long-term, most customers recover their investment by reducing bottled-water purchases, appliance repairs, and plumbing scale damage.
Are your plumbers licensed and insured, and do you guarantee your work?
Absolutely. Every technician holds a Tennessee state plumbing license, carries full liability and workers’ compensation insurance, and completes ongoing factory training for the purification brands we represent. All installations come with a 1-year labor warranty, and many of our systems feature manufacturer parts warranties of 5–10 years. If anything we install fails to perform as promised, simply call us and we will resolve the issue promptly at no extra charge.