Expert Technicians
Expert Technicians | Air Conditioning | Heating and Air Conditioning | Loudon
When Loudon’s summer heat turns your living room into a sauna, HEP's expert technicians arrive with fast, friendly solutions that make comfort feel effortless. Our team diagnoses issues in minutes, offers honest, upfront pricing, and installs energy-efficient systems that lower monthly bills while delivering crisp, even cooling. With decades of local experience, we understand the unique challenges Tennessee humidity throws at modern air conditioning, and we engineer every service call to conquer them.
From preventative maintenance that keeps warranties intact to after-hours emergency repairs, we treat your home as carefully as our own—boot covers on our shoes, spotless work areas, and follow-up calls to ensure you’re thrilled with the results. Whether you’re upgrading an aging unit or need a quick refrigerant recharge, trust HEP to make air conditioning in Loudon reliable, affordable, and refreshingly simple.
FAQs
How often should I have my air conditioner serviced in Loudon’s climate?
Because Loudon experiences hot, humid summers and pollen-heavy spring seasons, we recommend professional AC maintenance once a year—ideally in early spring. This tune-up includes cleaning the condenser and evaporator coils, checking refrigerant levels, tightening electrical connections, lubricating moving parts, and testing thermostat accuracy. Consistent annual service maximizes efficiency, lowers utility bills, prevents surprise breakdowns during heat waves, and keeps most manufacturer warranties valid.
What symptoms tell me my AC needs repair instead of a simple filter change?
Change the filter first (every 30–60 days), but schedule a technician if you notice: • Warm air coming from the vents despite a cool thermostat setting • Weak or inconsistent airflow • Short cycling (unit starts and stops frequently) • Unusual noises such as grinding, squealing, or rattling • Unexplained spikes in electric bills • Ice forming on the outdoor unit or indoor coil • Water leaks around the air handler. These issues usually point to problems like low refrigerant, blower motor failure, blocked condensate drains, or compressor trouble that require professional repair.
When should I consider replacing instead of repairing my air conditioner?
Replacement makes economic sense when: • The unit is 10–15+ years old (average life span in Loudon) • Major components such as the compressor or evaporator coil fail • Repair costs exceed 40–50 % of the price of a new system • Your SEER (Seasonal Energy Efficiency Ratio) is below current efficiency standards, leading to high utility bills • Home comfort problems persist—uneven cooling, high humidity, airborne allergens—even after multiple repairs. New high-efficiency systems can cut cooling costs by up to 30 % and qualify for federal or TVA energy rebates.
How do I determine the right size air conditioner for my Loudon home?
Proper sizing requires a Manual J load calculation, which our technicians perform free with every replacement estimate. We measure square footage, insulation levels, window types, orientation, occupancy, and local climate data. Oversized units short-cycle, causing humidity and comfort problems; undersized units run constantly and wear out early. The average home in Loudon needs 1 ton of cooling for every 600–700 sq ft, but only a load calculation delivers exact tonnage and correct airflow (CFM) for each room.
Do you offer 24/7 emergency AC repair in Loudon, and what can I expect?
Yes. Our certified technicians are on call 24 hours a day, 365 days a year. When you call, a live dispatcher gathers your details and sends the nearest technician, who arrives in a fully stocked service vehicle—usually within two hours inside Loudon city limits. Up-front flat-rate pricing is quoted before work begins, and most parts (contactors, capacitors, motors, refrigerant) are carried on the truck to complete repairs in one visit. We waive the diagnostic fee for Comfort Club members.
What is included in your Comfort Club maintenance agreement?
Members receive two precision tune-ups per year (spring AC, fall heating), priority scheduling, 15 % repair discounts, no overtime fees, and documented service records that protect your manufacturer warranty. Each AC visit includes: • Complete 21-point inspection • Coil cleaning and drain pan treatment to combat mold and algae • Refrigerant charge verification and leak check • Electrical component testing • Thermostat calibration • Filter replacement (standard sizes). The plan spreads costs into low monthly payments and can reduce summer energy bills by up to 20 %.