Emergency Repairs
Emergency Repairs | Plumbing | Lookout Mountain
When a burst pipe starts flooding your historic Lookout Mountain home at 2 a.m., you don’t have time to search for a fix—you need seasoned pros who can be at your door in minutes. HEP’s emergency team arrives fast, armed with advanced leak-detection gear and fully stocked trucks, so most repairs are finished in a single visit. From frozen lines and failed water heaters to clogged sewer mains, our technicians explain every step, protect your floors with clean drop cloths, and back their work with industry-leading warranties.
Day or night, one call to HEP restores your comfort and peace of mind. We’re neighbors, not strangers, and we treat every house on the mountain as if it were our own. Whenever disaster strikes your plumbing, choose the company Lookout Mountain families have trusted for more than 20 years—and get life back to normal, fast.
FAQs
What counts as a plumbing emergency and how quickly can you reach my Lookout Mountain home?
Anything that threatens to flood your property, cut off essential water, or create an unsanitary condition is an emergency—burst or frozen pipes, backed-up sewer lines, overflowing toilets, leaking water heaters, gas leaks, and no-water situations. Because we stage fully stocked service vans on both the Tennessee and Georgia sides of Lookout Mountain, a licensed plumber can usually be at your door within 60 minutes, day or night.
Are you really available 24/7, even on holidays and weekends?
Yes. Our dispatch center never closes. Calls that come in after hours are routed directly to an on-call master plumber who can answer questions, give safety instructions, and head to your location immediately. Holiday, night, or weekend service receives the same priority response as a weekday call.
How much will an emergency repair cost, and do you give upfront pricing?
Once we arrive we perform a quick but thorough evaluation, explain exactly what is wrong, and present flat-rate pricing before any work starts. There is a modest emergency service fee for after-hours calls, but you will always know the total cost—including parts, labor, and tax—before you approve the repair. No hidden add-ons, no hourly surprises.
What can I do to minimize damage while waiting for the plumber?
1) Shut off the closest water shut-off valve or the home’s main valve near the meter. 2) Turn off the water heater’s power or gas supply if it is leaking. 3) Open cold-water taps downstairs to drain excess water and relieve pressure. 4) Move valuables and electronics away from wet areas. 5) Avoid using chemical drain cleaners or poking at sewer lines—they can worsen the problem. If you smell gas, evacuate immediately and call 911 before calling us.
Do you carry the parts needed to fix most emergencies on the first visit?
Our trucks function as mobile warehouses stocked with repair couplings, PEX, copper, PVC fittings, water-heater elements, pressure-reducing valves, toilet kits, garbage disposals, and common sewer augers. In 90% of emergency calls we complete the permanent repair in one trip. For rare specialty parts, we provide a secure temporary fix and return as soon as the component arrives—usually within 24 hours.
Are your plumbers licensed and insured to work in Lookout Mountain, TN and GA?
Absolutely. Every technician holds state plumbing licenses for both Tennessee and Georgia, carries up-to-date liability and workers’ compensation insurance, and undergoes annual background and drug checks. We also obtain any required local permits for major repairs, so your home stays fully code-compliant on either side of the mountain.