Customer Satisfaction
Customer Satisfaction | Heating and Air Conditioning | Lookout Mountain
Nestled atop the scenic ridge, Lookout Mountain residents know that comfort can change as quickly as the weather. That’s why they turn to HEP for reliable heating and air conditioning care built on decades of local experience. Our certified technicians arrive on time, listen closely, and treat every home like their own, ensuring the perfect temperature without disrupting the view you love. From precise diagnostics to energy-saving upgrades, we deliver solutions that keep your indoor climate steady while lowering utility costs.
What truly sets HEP apart is our unwavering commitment to customer satisfaction. We back every repair, tune-up, and installation with a 100% Happiness Guarantee—if you’re not thrilled, we’re not finished. Friendly scheduling, transparent pricing, and 24/7 emergency service mean peace of mind all year long. Join your Lookout Mountain neighbors who already trust HEP to turn houses into havens of comfort, and feel the difference dedication makes.
FAQs
What heating and air-conditioning services do you provide in Lookout Mountain?
We offer complete residential and light-commercial HVAC solutions, including new system design and installation, replacement of outdated equipment, seasonal tune-ups, 24/7 emergency repairs, indoor-air-quality upgrades, ductwork sealing, and smart-thermostat integration. Because we’re based near Lookout Mountain, our technicians are familiar with the unique elevation-related climate challenges and size every system to meet local energy codes and comfort needs.
How fast can you respond to an HVAC emergency in Lookout Mountain?
Our dispatch center is staffed around the clock, and our GPS-tracked service fleet is staged on both the Tennessee and Georgia sides of the mountain. In most cases, we can be at your door within two hours—often sooner during normal business hours. After-hours calls go directly to an on-call technician, so you’ll never be routed through a third-party answering service.
Do you guarantee your work and the equipment you install?
Absolutely. All repairs come with a 1-year parts and labor warranty, and new system installations include a 10-year manufacturer parts warranty plus our exclusive 2-year 100 % satisfaction guarantee. If anything we install fails to perform as promised during that period, we’ll repair or replace it at no cost to you—and we put that commitment in writing.
Are your technicians licensed and background-checked?
Yes. Every technician holds a state HVAC license, EPA Section 608 refrigerant certification, and undergoes annual factory training on leading brands. For your safety, we perform pre-employment drug screening and nationwide background checks, and our staff carries photo ID badges. You can even track your technician’s arrival on your phone through our secure customer portal.
What can I do to improve my system’s efficiency and lower energy bills?
Start with twice-a-year professional maintenance—one visit before the cooling season and one before heating. Replace filters every 30–90 days, keep outdoor condenser coils free of debris, and seal minor duct leaks with approved tape or mastic. Upgrading to a programmable or Wi-Fi thermostat and setting it back 7–10 °F when you’re away can trim up to 10 % off annual bills. Ask us about high-efficiency heat pumps and variable-speed air handlers, which can further reduce operating costs in the Lookout Mountain climate.
Do you offer financing, rebates, or maintenance plans?
Yes. We partner with several lenders to provide $0-down, low-interest financing on new systems, with terms ranging from 12 to 120 months. As a TVA EnergyRight contractor, we process local utility rebates and manufacturer incentives on your behalf so you get the maximum savings. Our Comfort Club maintenance plan spreads the cost of tune-ups into low monthly payments and gives members priority scheduling, 15 % repair discounts, and no after-hours service fees.