Personalized Approach
Personalized Approach | Plumbing Fixture Replacements | Plumbing | Lancing
At HEP in Lancing, we believe that every faucet, showerhead, or toilet you replace should feel tailor-made for the way you live. Our team starts with a friendly, in-home consultation, listening to your concerns, learning your style, and offering clear explanations of the latest water-saving features and finishes. From selecting the right models to coordinating delivery, we handle each step with transparent pricing and a single point of contact, so the experience is as seamless as turning on a new tap.
Once you’ve chosen your upgrades, our qualified engineers arrive on schedule, protect your space, and carry out precise plumbing fixture replacements with minimal disruption. We test every connection, tidy the workspace, and walk you through your new fixtures before we leave, ensuring you’re confident and delighted with the result. With HEP’s personalized approach, you don’t just get new plumbing hardware—you gain lasting comfort, efficiency, and peace of mind right here in Lancing.
FAQs
What types of plumbing fixtures can you replace in my Lancing home?
We replace a full range of fixtures, including kitchen and bathroom taps, mixer valves, showerheads, toilets, sinks, bathtubs, garbage disposals and even outdoor bib taps. Whether you’re upgrading to a modern style, fixing a persistent leak or converting to a water-saving model, our licensed plumbers are equipped to remove the old unit, check the supply and waste lines, and install the new fixture to manufacturer specifications.
How does your personalized approach work during a fixture replacement project?
From the first call, we focus on your household’s specific needs. We start with a free on-site assessment where we inspect existing pipework, measure clearances and discuss your style, budget and performance goals. We then email a written quote with fixture options clearly listed, including pros, cons and prices. On installation day, the same plumber you met at the survey completes the work, explains every step, tests the fixture with you present and tidies the area before leaving. This continuity ensures you always deal with one familiar point of contact who understands your priorities.
Will I need to supply the new fixtures or can you help me choose and source them?
Either option works. If you already have fixtures on hand, we will verify their compatibility and install them. If you’d like guidance, we can recommend models from trusted brands, focusing on durability, water efficiency and style. Because we buy trade-price direct from suppliers in Worthing and Brighton, we can usually offer better pricing than DIY stores. Once you approve a choice, we collect the fixtures, bring them to site and register any manufacturer warranties for you.
How long does a typical fixture replacement take and will my water be shut off?
Most single-fixture jobs—such as swapping a basin tap or toilet—take 1–2 hours. More complex changes, like converting from separate taps to a thermostatic mixer shower, may take half a day. We only shut off the water to the affected branch line, not the whole property, and typically for less than 30 minutes. You will always receive an estimated timeline beforehand so you can plan around any disruption.
Do you offer eco-friendly or water-saving fixture options?
Yes. We stock and install WaterSense-labelled faucets and dual-flush toilets that reduce consumption without compromising performance. We also fit aerators, thermostatic mixing valves and low-flow showerheads that can cut water usage by up to 40%. During the consult, we calculate potential savings on your water bill and recommend the best models for your household’s daily habits.
What warranties or guarantees come with your fixture replacement service?
All labour is covered by our own 12-month workmanship guarantee. If any installation-related fault occurs within a year, we return to fix it free of charge. In addition, most manufacturers provide 5- to 10-year warranties on parts and finishes, and we supply the registration paperwork for your records. We are also fully insured and Gas Safe registered, so you have complete peace of mind.