Exceptional Customer Service
Exceptional Customer Service | Generators | Electrical | Lancing
When power matters most, HEP’s friendly team in Lancing is on hand to keep homes and businesses running smoothly. From rapid call-outs and honest advice to meticulous installations, our qualified electricians treat every project as if it were their own. We listen, explain, and tidy up after ourselves, making the whole experience refreshingly stress-free while ensuring your generators perform at their absolute best.
Whether you need routine maintenance, an emergency repair, or a bespoke backup solution, we combine local knowledge with industry-leading expertise to deliver results you can trust. Expect transparent pricing, punctual arrivals, and a genuine commitment to safety—because with HEP, exceptional customer service isn’t an add-on, it’s wired in.
FAQs
What types and sizes of generators do you service in Lancing?
Our engineers are certified to work on domestic standby units from 5 kVA all the way up to industrial prime-power machines exceeding 1 MVA. We handle petrol, diesel, and gas-powered sets, single-phase or three-phase, from all leading manufacturers including Cummins, Caterpillar, Honda, FG Wilson, Kohler, Pramac, and more. If your generator falls outside these ranges, contact us with the model details—we will confirm parts availability and schedule a visit accordingly.
How fast can you attend an emergency generator breakdown?
Thanks to our dedicated Lancing-based on-call team and stocked service vans, we normally reach any site within a 25-mile radius in 60–90 minutes, 24/7/365. When you ring our emergency number, a qualified engineer is dispatched immediately with common spares such as starter motors, controllers, filters, and belts. Our first-time-fix rate is over 85 %, and if a major component is required we arrange same-day courier delivery or provide a temporary rental set to keep your power online.
What is included in your preventative maintenance programme?
Our scheduled maintenance visits—recommended every 6 months or 250 running hours—cover a 40-point checklist: oil and coolant analysis, fuel system inspection, battery conductance test, control panel diagnostics, alternator winding insulation check, exhaust and ATS examination, load-bank test (optional), and full run-up to operating temperature. You receive a digital report with photos, parameter readings, and advisory notes, helping you plan repairs before they become costly breakdowns.
Do you provide full installation and commissioning for new generators?
Yes. We manage the entire turnkey process: site survey, load calculation, concrete base and fuel-tank design, crane lift, electrical integration with the main switchboard or ATS, exhaust routing, sound attenuation, and final commissioning under load. Our NICEIC-approved electricians issue all relevant electrical installation certificates, and our commissioning engineer programs the controller, synchronises with utility (if required), and trains your staff on daily checks and safe operation.
Can you assist with compliance to local regulations and safety standards?
Absolutely. We stay current with BS 7671 wiring regulations, EA oil-storage rules, DEFRA spill-containment guidelines, and relevant sections of ISO 8528 for generator performance. During service visits we check bund integrity, ventilation, earthing, and noise emissions to ensure your set meets Lancing neighbourhood and West Sussex County Council requirements. We also conduct annual DSEAR risk assessments for clients with large diesel storage, issuing the documentation insurers often request.
How are your services priced and what warranties do you offer?
All quotations are transparent: call-out (which includes the first hour on site), labour after the first hour, and parts at trade-discounted rates. Preventative maintenance contracts are offered as fixed annual fees that cover two visits, oil and filter changes, and 24/7 telephone support. We back our workmanship with a 12-month labour warranty; OEM parts carry their own manufacturer warranties (typically 12–24 months). If a repair fails within that period due to our workmanship, we rectify it at no cost, no questions asked.