Dependable Performance
Dependable Performance | Generators | Electrical | Lancing
Whether you need seamless backup power for your Lancing home or robust energy assurance for a busy commercial site, HEP delivers dependable performance that keeps the lights on and productivity flowing. Our seasoned electricians assess your unique load requirements, recommend right-sized generators, and install them with meticulous attention to safety, efficiency, and future scalability. From initial consultation to final switch-over, every step is guided by a commitment to transparent communication and minimal disruption.
Long after the installation truck pulls away, HEP remains on call with tailored maintenance plans, 24/7 emergency response, and rapid-access spare parts that extend the life of your investment. Clients across West Sussex trust us to run diagnostics, perform load-bank testing, and fine-tune fuel systems so their generators start instantly, run quietly, and meet all regulatory standards year after year. When certainty matters, Lancing turns to HEP.
FAQs
What types of generators does Dependable Performance Electrical supply and install in Lancing?
We work with a full range of permanent-install and portable generators, including diesel, natural-gas, LPG and hybrid models from leading brands such as Cummins, Kohler and Generac. Whether you need a small 6 kW unit for essential home circuits or a 500 kVA three-phase generator for a light-industrial site, we can specify, supply and professionally install the right model for your power requirements and budget.
How do I know what size generator I need for my home or business?
Correct sizing starts with a load assessment. During a free site survey our engineers list the appliances, HVAC equipment and machinery you want to keep running during an outage, measure their start-up (surge) and running wattage, and check your existing electrical infrastructure. Using this data we calculate the minimum kW (single-phase) or kVA (three-phase) rating plus a 20–25 % safety margin for future load growth. You’ll receive a clear proposal that explains the recommended generator size, fuel type and installation layout.
Do you offer 24/7 emergency generator repair in Lancing and surrounding areas?
Yes. Our on-call technicians are available around the clock, every day of the year. If your generator fails, call our emergency line and we aim to be on-site within 2 hours in Lancing and within 4 hours across West Sussex. Our vans carry common service parts, diagnostic tools and fuel polishing equipment so most faults—low-oil shutdowns, battery failures, controller errors, fuel contamination—can be fixed in a single visit.
How often should my standby generator be serviced, and what does maintenance include?
Manufacturers recommend a full service every 6 months or after 200 run-hours, whichever comes first, plus a weekly self-test. Our maintenance plans cover: oil and filter changes, coolant checks, battery health tests, air-filter replacement, fuel system inspection, load-bank testing, controller firmware updates and a written performance report. Regular servicing preserves warranty validity and ensures your generator starts instantly when the grid goes down.
Will you handle all permits and electrical inspections for a new generator installation?
Absolutely. Dependable Performance Electrical is NICEIC-approved and familiar with local Lancing planning and building-control requirements. We prepare and submit permit applications, coordinate with your gas or fuel supplier, install concrete pads or acoustic enclosures where required, and schedule final sign-off with the local authority. You receive all compliance certificates (Part P, BS 7671, G99/G100 where applicable) for insurance and warranty records.
What warranties and after-sales support do you provide on the generators you install?
Every new generator comes with a manufacturer’s warranty of 3–5 years (or up to 2,000 hours) covering parts and labour. In addition, we supply a 12-month workmanship guarantee on all wiring, fuel and exhaust connections we install. Clients who take out one of our Gold or Platinum maintenance contracts also benefit from priority call-outs, discounted spare parts and free remote monitoring via our cellular telemetry module.