Customer Satisfaction
Customer Satisfaction | Electrical Repair | Electrical | Lancing
From flickering lights to a full power outage, HEP’s trusted local team in Lancing brings swift, stress-free solutions that put your safety and comfort first. Our fully qualified engineers arrive when we say we will, explain every step in plain English, and use quality parts so each electrical repair is completed right the first time. With transparent pricing and a tidy-up promise, you’ll feel in control from the moment you call to the moment the lights come back on.
Because customer satisfaction drives everything we do, we back our workmanship with solid guarantees and friendly follow-up. Whether you need an urgent electrical repair or proactive maintenance for your home or business, count on HEP to keep your power flowing smoothly—and to leave you smiling long after the job is done.
FAQs
What types of electrical repair services do you provide in Lancing?
We handle a full spectrum of domestic and light-commercial electrical repairs, including fault-finding and rewiring, consumer-unit (fuse-board) upgrades, socket and switch replacement, lighting repairs, RCD tripping issues, shower and cooker circuit faults, garden power problems, and data/phone cabling repairs. If you’re unsure what’s wrong, our qualified electricians can diagnose the fault quickly and explain the remedy before any work begins.
Are your electricians fully qualified and insured?
Yes. Every engineer who attends your property is Part P compliant, NICEIC-approved, and City & Guilds trained. We carry public liability insurance of £5 million and maintain up-to-date calibration on all test equipment. Copies of certificates and insurance documents are available on request for your peace of mind.
How fast can you respond to an emergency electrical fault in Lancing?
We operate a genuine 24-hour emergency call-out service. For properties within Lancing we aim to be on site within 60–90 minutes, traffic permitting. Outside typical working hours we keep an on-call engineer ready with a fully stocked van to get power restored or make the installation safe until a full repair can be carried out.
What does your pricing structure look like?
Most small repairs are completed on an hourly rate with a one-hour minimum charge and billing in 15-minute increments thereafter, so you only pay for the time used. Larger jobs—such as partial rewires or consumer-unit replacements—are quoted at a fixed price after a free site survey. All prices are provided up front and confirmed in writing; there are no hidden call-out fees for appointments booked during normal business hours.
Do you guarantee your repair work?
Absolutely. All parts we supply are covered by a manufacturer’s warranty (typically 12 months or more), and our labour is guaranteed for a full year. Should any issues arise related to our workmanship within that period, we will return promptly to rectify them at no extra cost.
Which areas do you cover besides Lancing?
Our core service area includes Lancing, Shoreham-by-Sea, Worthing, Sompting, Southwick, and the wider Adur & Arun districts. For planned projects we also travel throughout West Sussex and into Brighton & Hove. If you’re unsure whether we cover your postcode, give us a call and we’ll confirm immediately.