Customer Satisfaction
Customer Satisfaction | Drain Opening | Plumbing | Lancing
When a blockage brings your day to a standstill, HEP’s friendly engineers arrive fast, fully equipped, and ready to put everything right. From the narrow lanes of Lancing to the seafront apartments, we’ve spent years earning a reputation for spotless work, honest advice, and a smile that stays even when the pipes don’t. Customers love how we protect floors with clean mats, explain each step in plain English, and tidy up so thoroughly you’d never know we’d been—except that the water now flows like new.
Our 5-star feedback comes from doing the simple things exceptionally well: fixed-price quotes with no weekend surcharges, live tracking so you’re never left waiting, and a workmanship guarantee that lasts long after we drive away. Whether it’s your kitchen sink, garden gully, or a stubborn stack pipe, we treat every call-out with the same urgency and care, delivering swift, stress-free drain opening throughout Lancing and the surrounding villages.
FAQs
What types of drain problems can you clear?
Our team in Lancing can tackle virtually any blockage, including kitchen sinks, bathroom basins, toilets, shower and bath wastes, external gullies, downpipes, stack pipes, and main sewer lines. Whether the obstruction is caused by grease, food scraps, hair, wet wipes, tree roots, or scale build-up, we have the equipment and expertise to remove it quickly and safely.
How fast can you get to my property in an emergency?
For customers in Lancing and the surrounding villages, we aim to arrive within 60 minutes of your call—day or night. Our engineers are locally based, so you won’t be waiting for someone to drive in from Brighton or Worthing. We also have a 24/7 live phone line, so your request is dispatched immediately.
Do you charge a call-out or inspection fee?
No. We believe in transparent, fair pricing, so there is no call-out fee and no hidden extras. After a quick on-site assessment, we provide a fixed quotation before any work starts. If you’re happy to proceed, we’ll clear the blockage right away; if not, there’s nothing to pay.
What techniques do you use to unblock drains?
Depending on the location and severity of the blockage, we may use high-pressure water jetting, electro-mechanical rodding, enzyme or eco-friendly chemical treatments, or a combination of these. For recurring issues or suspected pipe damage, we can carry out a CCTV camera survey to pinpoint the cause and recommend a long-term solution.
Will drain clearing damage my pipes, driveway, or garden?
No. All our methods are non-invasive and pipe-safe. High-pressure jetting is calibrated to remove blockages without harming modern PVC or older clay pipes, and rodding is performed by trained technicians who understand the limits of each drainage system. We only dig if a pipe is collapsed—and then only with your approval and a clear, itemised quote.
How can I avoid future blockages?
Regular maintenance is key. Avoid pouring fats, oils, and coffee grounds down sinks, use hair traps in showers, and only flush the "3 Ps" (pee, poo, and paper) down the toilet. We also offer annual preventive jetting and CCTV inspections at a discounted rate for Lancing residents, which can catch small issues before they turn into costly emergencies.