Customer Service
Customer Service | Heating and Air Conditioning | Lake City
Whether you’re shivering through a surprise cold snap or trying to catch a breath of cool air during a Lake City heat wave, HEP’s friendly experts are just a call away. Our certified technicians blend hometown courtesy with cutting-edge tools to diagnose, repair, or replace your heating and air conditioning systems quickly—often on the very first visit. We arrive on time, protect your home like it’s our own, and explain every option in plain English so you can make confident decisions about your comfort.
Customers choose HEP because we offer transparent, up-front pricing, 24/7 live phone support, and a no-surprises satisfaction guarantee. From seasonal tune-ups and indoor air-quality upgrades to emergency repairs, we treat every job as an opportunity to earn your trust for life. Discover why your Lake City neighbors keep our number on speed dial—and feel the relief of having a dedicated comfort team that’s Always Happy to Help!
FAQs
What heating and air-conditioning services do you offer in Lake City?
We are a full-service HVAC contractor serving Lake City and the surrounding Columbia County area. Our team installs, repairs, and maintains central air-conditioning systems, heat pumps, gas and electric furnaces, ductless mini-splits, thermostats, ventilation equipment, and indoor air-quality products such as air purifiers and humidifiers. Whether you need a brand-new system, a quick fix, seasonal tune-ups, or help improving the air you breathe, our certified technicians have you covered.
How often should I schedule maintenance for my HVAC system?
For most homes in Lake City, we recommend two professional tune-ups per year: one in early spring for your air conditioner and one in early fall for your heating system. Regular maintenance keeps equipment running efficiently, helps prevent unexpected breakdowns during our hot, humid summers and chilly winter nights, preserves manufacturer warranties, and can extend the life expectancy of your unit by several years. We also offer affordable maintenance agreements that include reminders, priority scheduling, and discounts on any needed repairs.
What are the signs that my AC or furnace needs repair—or replacement?
Call us if you notice weak airflow, uneven temperatures from room to room, unusual noises (grinding, banging, squealing), foul or musty odors, frequent cycling on and off, a sudden spike in utility bills, or if the system is running but not reaching the thermostat set point. Systems that are 10–15 years old and require frequent or costly repairs may be better candidates for replacement. Our comfort advisors will run a load calculation, review your options, and give you an honest cost-benefit analysis so you can decide whether to repair or replace.
Do you offer 24/7 emergency HVAC service in Lake City?
Yes. Air conditioners often fail during the hottest afternoons and furnaces can quit on cold nights. Our technicians are on call 24 hours a day, 365 days a year. When you call our emergency line, a live representative will dispatch the next available technician, typically arriving within two hours inside city limits. We carry fully stocked service vehicles, so most emergencies are resolved in a single visit. There are no overtime charges for maintenance-plan members.
How can I improve energy efficiency and lower my utility bills?
Start with regular filter changes—Lake City’s pollen and humidity can clog filters quickly. Keep vents unobstructed and schedule biannual professional tune-ups to ensure coils are clean and refrigerant levels are correct. If your unit is more than 10 years old, upgrading to a high-SEER air conditioner or a variable-speed heat pump can cut cooling costs by 20–40%. We also install smart thermostats, seal and insulate ductwork, and offer home-performance evaluations to locate air leaks in walls or attics. Our team will calculate potential energy savings and advise on available tax credits or utility rebates.
Do you provide financing, rebates, and warranties for new HVAC systems?
Absolutely. We partner with reputable lenders to offer flexible financing plans, some with 0% interest for qualified homeowners. Many high-efficiency heat pumps and air conditioners qualify for federal tax credits, local utility rebates, or manufacturer promotional discounts. All new systems come with a 10-year parts warranty, and we include a one-year labor warranty at no extra cost. Extended labor warranties and maintenance packages are also available for long-term peace of mind.