Customer Satisfaction

HEPCustomer Satisfaction

Customer Satisfaction | Dehumidifier Installation | Heating and Air Conditioning | Lake City

When Lake City’s balmy summers turn your home into a sticky sauna, the seasoned pros at HEP deliver fast relief. Our licensed technicians analyze humidity levels, recommend the right capacity unit, and complete dehumidifier installation with surgical precision—protecting everything from hardwood floors to family heirlooms. We arrive on-time, safeguard your space with clean drop cloths, and don’t leave until the new system is dialed in and you’re grinning ear to ear.

Because we back every job with our Customer Satisfaction Guarantee, you’ll enjoy crisp, healthy air and lower energy bills without a hint of hassle. Call today and discover why neighbors across Lake City trust HEP Heating & Air Conditioning for honest advice, transparent pricing, and friendly service that feels as refreshing as the dry, comfortable home we leave behind.

FAQs

Why would I need a whole-home dehumidifier in Lake City when I already have air conditioning?

While air conditioners remove some moisture as a by-product of cooling, they are not designed to control humidity on mild or rainy days when little cooling is required. Lake City’s Gulf-influenced climate often brings outdoor humidity levels above 70%, which can lead to indoor mold growth, musty odors, and discomfort even at reasonable thermostat settings. A dedicated dehumidifier senses indoor RH (relative humidity) and removes excess moisture independently of your AC, keeping RH in the ideal 45–55% range year-round and reducing the strain on your cooling system.

How is a whole-home dehumidifier installed and will it work with my existing HVAC system?

Most whole-home dehumidifiers are tied directly into your supply and/or return ductwork so they treat all the air in your home, not just one room. During installation, our technicians cut a small section of duct, insert the dehumidifier cabinet, run a condensate drain line to a suitable outlet, and wire the unit to its own digital controller or your smart thermostat. Because the dehumidifier has its own fan, it operates independently of your HVAC blower and is compatible with gas, electric, or heat-pump systems of any age, provided the ductwork is in good condition.

How do I know what size dehumidifier my home needs?

Sizing is based on square footage, ceiling height, current moisture problems, and infiltration sources such as crawl spaces. Residential whole-home models range from 70 to 200 pints per day. During our free in-home assessment, we measure the home, evaluate basement or crawl-space conditions, and use ACCA Manual Zr sizing guidelines to recommend a unit that will maintain 45-55% RH without short-cycling. Oversized units waste energy; undersized units run constantly yet never reach setpoint.

What kind of maintenance does a whole-home dehumidifier require?

1) Replace or wash the built-in air filter every 3–6 months (some units use standard 8x20 or 10x20 filters). 2) Inspect and flush the condensate drain annually to prevent clogs and water damage. 3) Have coils cleaned and refrigerant pressures checked every 1–2 years during your regular HVAC tune-up. With proper care, quality units last 10–15 years.

How much does a professional dehumidifier installation cost in Lake City?

For most single-family homes, installed pricing ranges from $2,000 to $3,800, which includes the unit, duct modifications, drain line, digital controller, and labor. Crawl-space units with dedicated ducting or heavy electrical work can add $400–$800. We provide upfront written quotes, financing options, and local utility rebates when available.

Will a dehumidifier save energy or increase my utility bills?

Although a dehumidifier is an additional appliance, it can lower overall energy use by allowing you to raise the thermostat 2–3°F while feeling equally comfortable. It also reduces run-time on your air conditioner, prolonging equipment life. In many Lake City homes, customers see a net neutral or slightly lower summer electric bill once humidity is properly controlled.

HEP
Book Online
(423) 819-7773