Emergency Repairs
Emergency Repairs | Plumbing | La Follette
When a pipe bursts at midnight or a water heater quits on a holiday, La Follette homeowners know there’s no time to lose. HEP’s emergency plumbing team arrives fast, armed with fully stocked trucks and the expertise to stop the surge, repair the damage, and protect your home from costly aftermath. Day or night, weeknight or weekend, we restore comfort with courteous service that respects your schedule and your space.
Our certified technicians live and work right here in Campbell County, so you get true local responsiveness backed by more than two decades of proven craftsmanship. From leak detection and sewer line clogs to fixture replacements and preventative maintenance, we solve urgent issues on the first visit and stand behind every repair with transparent pricing and satisfaction guarantees. When seconds count, trust HEP to put La Follette’s plumbing emergencies to rest—24/7, 365.
FAQs
What counts as a plumbing emergency in La Follette?
Any situation that risks water damage, property loss, or loss of essential service is considered an emergency. This includes burst pipes, sewage backups, major leaks, overflowing toilets, water heater failures, frozen pipes, and gas line issues. If shutting off the water main or waiting until business hours would cause damage or health hazards, call us immediately.
Are your emergency plumbing services available 24/7 in La Follette?
Yes. Our on-call technicians answer the phone and deploy from La Follette and neighboring communities 24 hours a day, 365 days a year—including nights, weekends, and holidays. You will always reach a live dispatcher, not a voicemail.
How quickly can a plumber reach my home or business?
Because our techs are locally based, most customers in La Follette, Jacksboro, Caryville, and nearby areas see a fully stocked service vehicle arrive within 60 minutes of the call. Weather, road conditions, and call volume can affect arrival times, but we prioritize true emergencies first and will give you an accurate ETA before dispatch.
What should I do while waiting for the emergency plumber to arrive?
1. Shut off the nearest fixture valve or the main water valve to stop the flow. 2. Turn off electricity to affected areas if water is near outlets or appliances. 3. Open faucets to relieve pressure in burst or frozen lines. 4. Contain leaks with buckets or towels and move valuables out of harm’s way. 5. Avoid using chemical drain cleaners or DIY gas line fixes—they can worsen damage. 6. Take photos of the damage for insurance purposes if safe to do so.
Do you charge extra for after-hours emergency calls?
Emergency service does have an after-hours diagnostic fee that covers overtime labor and rapid dispatch, but we provide the amount up-front before rolling a truck. Once on site, repair costs are quoted by the job, not the hour, so you know the full price in advance. We also work with most insurance carriers and offer financing on larger repairs.
Are your emergency repairs guaranteed?
Absolutely. All parts and labor performed during an emergency visit carry the same written warranty as scheduled work—typically one year on labor and up to 10 years on select manufacturer-backed parts. If the problem recurs under warranty, we return at no charge. Our plumbers are licensed, insured, and follow Tennessee state codes to ensure long-term safety and compliance.