Years Of Experience
Years Of Experience | Heat Repair | Heating and Air Conditioning | La Follette
For more than four decades, the hometown team at HEP has been keeping La Follette families warm when the mountains turn frosty and cool when summer humidity sets in. Our licensed, background-checked technicians bring deep, hands-on expertise to every furnace, boiler, and heat pump we touch, combining old-school craftsmanship with today’s most efficient HVAC technology. From routine tune-ups to total system replacements, we’ve built our reputation on punctual arrivals, transparent pricing, and a commitment to treat every customer like a neighbor—because here in Campbell County, you are.
When your furnace sputters at midnight or your thermostat won’t climb past lukewarm, you can count on our rapid-response heat repair service to restore comfort fast. We stock our trucks like rolling warehouses, so most fixes are completed in a single visit, and we back our work with industry-leading warranties and HEP’s 100 % Satisfaction Guarantee. Whether you live near Norris Lake or in the heart of downtown, HEP is ready 24/7 to bring reliable warmth back to your home—so you can focus on what matters most, not the temperature.
FAQs
What types of heating systems do you have experience repairing in La Follette?
Our team has more than two decades of hands-on experience working on all major residential and light-commercial heating systems found in Campbell County. That includes gas and electric furnaces, heat pumps, dual-fuel hybrid systems, ductless mini-splits, and even older boiler setups. Because we continually train on the newest equipment, we can service high-efficiency modulating furnaces and inverter heat pumps just as confidently as legacy models.
How fast can you respond if my heat goes out during a La Follette cold snap?
We provide 24/7 emergency heat repair throughout La Follette and the surrounding communities. Calls received before 10 p.m. are usually answered within two hours, and true no-heat emergencies after hours are prioritized for same-night service. Our fully stocked service vehicles carry the most common replacement parts, allowing us to restore heat on the first visit more than 85 % of the time.
What warning signs should I watch for before my furnace or heat pump fails?
Some of the most common red flags include uneven room temperatures, loud squealing or banging noises, frequent cycling on and off, unexplained increases in your electric or gas bill, a yellow burner flame, or a heat pump that ices up even when it’s above freezing. If you notice any of these symptoms, schedule a diagnostic appointment promptly. Catching problems early almost always costs less than waiting for a total breakdown.
Are your technicians licensed and insured, and how much experience do they bring to each job?
Yes. Every technician holds a current Tennessee HVAC license, EPA Section 608 refrigerant certification, and undergoes annual background checks. Collectively, our crew brings more than 60 years of field experience, with the average tech having at least eight years on the job. That depth of knowledge means we can quickly zero in on the root cause of a heating problem rather than just treating surface symptoms.
What will a heat repair visit cost, and do you offer upfront estimates?
Our diagnostic fee is a flat $89 for homes inside La Follette city limits, which covers a full system inspection and written estimate. Once we determine the fault, we present a fixed-price quote—no hourly surprises—and wait for your approval before any work begins. If you move forward with the repair, we waive the diagnostic fee. We also offer financing options for larger fixes such as blower motor or heat exchanger replacements.
Do you guarantee your heat repair work?
Absolutely. All replacement parts carry the manufacturer’s warranty—typically one year—and we back our labor with an additional 12-month workmanship guarantee. If the same component fails within that time due to our installation, we’ll return and repair it at no charge. For clients who enroll in our Comfort Shield maintenance plan, we extend labor coverage to two years and include a complimentary preseason tune-up.