Cooling Emergency
Cooling Emergency | Air Conditioning | Heating and Air Conditioning | La Follette
When the humidity rises in La Follette, locals know they can lean on HEP’s Cooling Emergency Heating and air conditioning team to bring the chill back fast. Our licensed technicians answer the phone 24/7, roll out in fully stocked vehicles, and zero in on the fix before the heat has time to settle in. From single-room units to whole-home systems, we repair, replace, and maintain every major brand, always with upfront pricing and a neighborly smile.
Choose HEP for rapid dispatch times, honest recommendations, and workmanship backed by rock-solid guarantees. We tidy up after every visit, explain what we did in plain language, and leave you with tips to keep your system humming efficiently long after we’re gone. Need financing, a maintenance plan, or just a second opinion? One call to HEP and comfort is on the way.
FAQs
What situations count as an air-conditioning emergency, and how fast can you reach my home in La Follette?
Any breakdown that leaves your home without cooling during extreme heat, causes electrical safety concerns, produces leaking refrigerant, or results in water damage from a clogged condensate line is treated as an emergency. Because we maintain a dedicated on-call crew in Campbell County, most La Follette addresses are reached within 60–90 minutes, day or night, weekends and holidays included.
Do you repair and maintain every brand and model of AC equipment?
Yes. Our technicians are factory-trained on the full spectrum of central air conditioners, heat pumps, ductless mini-splits, and packaged rooftop units from all major manufacturers—Carrier, Trane, Rheem, Lennox, Goodman, Daikin, and others. Stocked service vehicles carry universal parts for common failures, allowing us to complete 80 % of repairs in a single visit.
What should I do while I’m waiting for the emergency technician to arrive?
1) Turn the thermostat to OFF to prevent further damage. 2) If water is leaking, place towels or a pan under the unit and switch off the indoor air-handler breaker. 3) Check and change a severely clogged filter if you have a spare. 4) Make sure pets are secured and access to the indoor and outdoor units is clear. 5) Have any warranty paperwork handy. These simple steps help speed up diagnostics and keep your family safe.
Are your service professionals properly licensed and insured in Tennessee?
Absolutely. Every technician carries a Tennessee HVAC Contractor’s license, EPA Section 608 refrigerant certification, and undergoes annual background checks and drug screening. We carry full general liability and workers’ compensation insurance, so you are completely protected while we work on your property.
How much does emergency AC repair usually cost, and do you offer payment options?
Our after-hours diagnostic fee in La Follette is $99, which includes travel and a complete system evaluation. Once we identify the problem, you receive a flat-rate quote before any work begins—no surprise hourly charges. Typical emergency repairs range from $150 for a capacitor replacement to $1,200 for a failed blower motor. We accept all major credit cards, offer 0 % interest financing on repairs over $500 (with approved credit), and honor most manufacturer warranties to reduce out-of-pocket costs.
What maintenance can I do to avoid future cooling emergencies?
• Replace or clean air filters every 30–60 days. • Keep the outdoor condenser free of grass clippings, leaves, and debris, leaving at least 2 ft of clearance on all sides. • Pour a cup of distilled vinegar into the condensate drain line every three months to prevent clogs. • Schedule a professional tune-up each spring—our 21-point inspection checks refrigerant charge, electrical components, airflow, and safety controls. • Enroll in our Comfort Club; members get two annual maintenance visits, priority emergency service, and a 10 % discount on repairs, minimizing the chance of surprise breakdowns.