Air Conditioning Services
Air Conditioning Services | Air Conditioning | Heating and Air Conditioning | La Follette
When La Follette heat and humidity start to climb, HEP’s team keeps homes and businesses comfortably cool with expert air conditioning care. Our certified technicians arrive on time, explain every option, and use cutting-edge diagnostics to pinpoint issues before they become costly breakdowns. From balancing airflow in older farmhouses to installing ultra-efficient heat pumps in new builds, we tailor every solution to the unique needs of Campbell County residents.
Whether you need an emergency repair at midnight, a seasonal tune-up that lowers energy bills, or a complete system replacement backed by industry-leading warranties, HEP delivers honest pricing and five-star service on every visit. We believe everyone deserves reliable comfort, so we offer convenient financing and maintenance plans that keep your budget as comfortable as your living room. Give us a call today and discover why your neighbors say, “When it has to be right, call HEP!”
FAQs
How often should I have my air conditioner serviced in La Follette?
Because Campbell County experiences hot, humid summers and pollen-heavy springs, we recommend a professional tune-up every spring—ideally before you turn the system on for the first time. A yearly maintenance visit includes cleaning the condenser and evaporator coils, inspecting refrigerant levels, tightening electrical connections, lubricating moving parts, and testing overall performance. Regular service keeps your unit efficient, prevents surprise breakdowns during peak heat, and protects most manufacturers’ warranties.
Do you provide 24/7 emergency AC repair in La Follette and the surrounding communities?
Yes. We maintain an on-call technician team 24 hours a day, 365 days a year. Whether your system stops cooling at midnight or on a holiday weekend, simply call our emergency line. We stock common replacement parts—capacitors, contactors, blower motors, and refrigerant—on our service trucks, which allows us to restore most systems on the first visit. There is no additional fee for after-hours diagnostics within the La Follette city limits.
How can I tell if I should repair or replace my aging air conditioner?
Our rule of thumb is the “5,000 test”: multiply the cost of the repair by the age of the unit. If the total exceeds $5,000, replacement is usually the more economical choice. Other replacement indicators include: (1) the unit uses phased-out R-22 refrigerant, (2) energy bills have climbed more than 20 % over the past two summers, (3) rooms cool unevenly, or (4) the system is 12–15 years old with a history of major repairs. We offer free, no-pressure replacement consultations and can provide SEER2 efficiency comparisons to show potential energy savings.
What brands and system types do you install or service?
Our NATE-certified technicians are trained to service all major brands—including Trane, Rheem, Carrier, Goodman, Lennox, York, and American Standard. For new installations we are an authorized Trane Comfort Specialist and Rheem Pro Partner, but we also install ductless mini-splits from Mitsubishi Electric and LG, geothermal heat pumps, and high-velocity systems for historic homes. Every install comes with a 10-year parts warranty and a one-year labor guarantee.
Do you offer maintenance plans, and what do they include?
Yes. Our ComfortGuard Maintenance Plan includes two precision tune-ups per year (spring for cooling, fall for heating), a 15 % discount on all repairs, priority same-day scheduling, no overtime charges, and a $100 annual credit toward a future system replacement. Members also receive documented maintenance records, which can boost home resale value and keep manufacturer warranties valid.
Can I get financing or rebates for a new high-efficiency AC system?
Absolutely. We partner with Wells Fargo Bank, N.A., to offer special financing with approved credit—options range from 0 % APR for 18 months to low monthly payments spread over 60 months. Residents served by La Follette Utilities Board may also qualify for TVA EnergyRight rebates when installing systems rated 15.2 SEER2 or higher. Our comfort specialists will handle all paperwork and maximize any federal tax credits available for qualifying heat pumps under the Inflation Reduction Act.