Quality Service
Quality Service | Heat Repair | Heating and Air Conditioning | Kodak
When the chill settles over Kodak and your furnace falters, HEP’s quality service team is only a phone call away. Our certified technicians arrive promptly, armed with cutting-edge diagnostic tools and genuine parts, to restore warmth to your home without the hassle. From strange noises and weak airflow to sudden shutdowns, we troubleshoot every issue with transparency, offering upfront pricing and clear explanations so you can make confident decisions.
Customers choose HEP because we treat every heat repair as an opportunity to earn lifelong trust. We respect your schedule, protect your property with careful workmanship, and back our fixes with solid guarantees. Whether it’s a midnight emergency or a routine tune-up, count on locally owned HEP to keep your family comfortable and your energy bills in check—season after season.
FAQs
What types of heating systems do you repair in Kodak?
Our team services virtually every residential and light-commercial heating system you’ll find in Kodak, TN. That includes gas and electric furnaces, heat pumps (both air-source and geothermal), packaged HVAC units, ductless mini-splits, and hybrid dual-fuel systems. We also troubleshoot thermostats, zoning controls, and indoor air quality accessories connected to your heater. If you have an older or specialty system, just let us know the make and model—chances are good we have factory-trained experience and access to OEM parts.
How quickly can you respond to emergency heat repair calls in Kodak?
We provide 24/7 emergency service throughout Kodak and the surrounding Sevier County area. For calls placed during normal business hours, a technician can usually be onsite within 2–4 hours. After-hours and weekend emergencies are dispatched to our on-call crew, who typically arrive within 4 hours—often sooner when weather is extreme. Our fully stocked service vehicles allow us to complete more than 90% of repairs on the first visit, minimizing downtime and discomfort.
What signs indicate I need professional heat repair service?
Give us a call if you notice any of the following: uneven temperatures or cold spots, short cycling (frequent starts and stops), unusually high utility bills, strange noises such as banging or squealing, persistent burning or musty odors, a yellow burner flame instead of blue, or if your system won’t turn on at all. Addressing these issues early prevents costlier damage, improves energy efficiency, and safeguards your family’s safety—especially when gas or carbon-monoxide risks are involved.
How much does a typical heat repair visit cost, and do you provide upfront pricing?
Our diagnostic visit has a low, flat rate that covers a full system inspection and a detailed explanation of the problem. Once we determine what’s wrong, you’ll receive a written, upfront repair quote that includes parts, labor, and any taxes or disposal fees—no hidden surprises. Common repairs such as igniter or capacitor replacements often fall in the $150–$350 range, while more complex issues like blower motor or heat-exchanger replacements vary based on parts availability. We accept major credit cards, offer financing options for larger repairs, and back all work with a satisfaction guarantee.
Are your technicians certified and insured?
Absolutely. Every technician holds EPA Section 608 certification for refrigerant handling and is licensed by the state of Tennessee for HVAC work. Many also carry NATE (North American Technician Excellence) certification, demonstrating advanced competency in heating diagnostics and repair. We maintain full liability and workers’ compensation insurance for your protection, and our company is bonded. Background checks and ongoing factory training ensure you receive safe, knowledgeable, and courteous service every visit.
Do you offer maintenance plans to prevent future heating breakdowns?
Yes—our Comfort Club maintenance plan includes two precision tune-ups per year (one for heating, one for cooling), priority scheduling, no overtime fees, and discounts on repairs and parts. During a fall heating tune-up, we clean burners and heat exchangers, test safety controls, calibrate thermostats, lubricate moving parts, and verify airflow and gas pressure. Regular maintenance improves efficiency, extends equipment life, keeps warranties valid, and can reduce unexpected repair costs by up to 40%. Ask your technician or call our office to enroll and enjoy worry-free comfort all year long.