Commitment To Safety
Commitment To Safety | Electrical Repair | Electrical | Kodak
When sparks fly or circuits fail in Kodak, HEP is the team that homeowners trust to make things right without cutting corners. Our technicians arrive equipped with advanced tools, a deep knowledge of local codes, and a commitment to transparent communication—so you always know what we’re doing, why we’re doing it, and how it keeps your family safe. From the moment we put on our safety gear to the final system test, every step is guided by rigorous protocols that eliminate hazards and deliver lasting results.
Whether we’re troubleshooting a flickering light or rewiring an entire panel, safety is never an add-on; it’s built into every electrical repair we perform. That focus means cleaner work areas, tighter connections, and peace of mind long after we leave your driveway. Because at HEP, protecting your home is more than a promise—it’s our everyday practice.
FAQs
What safety certifications and licenses do your electricians hold?
Every technician on our Kodak team is a state-licensed journeyman or master electrician, carries OSHA‐10 or OSHA‐30 safety certification, and maintains current CPR/first-aid training. We also require annual continuing-education courses on National Electrical Code (NEC) updates and Kodak/Sevier County permitting rules to keep our staff fully compliant and knowledgeable.
How do you ensure all repairs meet Kodak and NEC electrical codes?
Before any job begins we review the latest NEC amendments adopted by the City of Kodak and pull the necessary permits when required. Our lead electrician completes a code-compliance checklist covering conductor sizing, grounding and bonding, AFCI/GFCI protection, and enclosure ratings. The work is inspected in-house with calibrated test equipment, and a municipal inspector signs off when permits are involved, giving you documented proof of compliance.
What precautions do you take to protect my home and family during a service visit?
Technicians arrive in uniform with photo ID and wear shoe covers to keep floors clean. We isolate the work area with drop cloths, use HEPA vacuums to capture dust, and apply lockout/tagout procedures to de-energize circuits before touching any wiring. Arc-rated PPE, insulated tools, and voltage indicators are used throughout the repair, and we never re-energize a circuit until insulation resistance and grounding tests confirm it is safe.
Do you offer electrical safety inspections, and how often should I schedule one?
Yes. We provide comprehensive 33-point safety inspections that include panel torque checks, thermal imaging of load centers, GFCI/AFCI function tests, and evaluation of surge protection, smoke detectors, and bonding. For most residences we recommend an inspection every three to five years, or immediately after purchasing a home, experiencing storm damage, or adding major appliances.
How do you respond to emergency electrical hazards such as sparks or burning smells?
We maintain a 24/7 emergency line staffed by a licensed electrician. When you call, we first guide you through shutting off the main breaker if it is safe to do so, then dispatch a rapid-response team equipped with replacement breakers, conductors, and thermal imaging gear. Upon arrival we locate the fault, make the area safe, perform temporary repairs if parts are not immediately available, and schedule a follow-up visit for permanent remediation—all while keeping you informed of findings and costs.
What warranties or guarantees back your repair work and parts?
All labor is covered by a two-year workmanship warranty, meaning we will correct any installation or repair defect at no cost within 24 hours of notification. Components such as breakers, receptacles, or fixtures carry manufacturer warranties ranging from one to lifetime, and we handle the claims process for you. Additionally, we offer a Safety & Reliability Guarantee: if a repaired circuit fails a code inspection within five years due to our work, we fix it free of charge.