Emergency Repair
Emergency Repair | Heating and Air Conditioning | Kingston
When your comfort is on the line, HEP is only a call away—24/7, rain or shine. Our local Kingston technicians arrive fast, diagnose accurately, and get right to work with fully stocked trucks, so most fixes happen on the first visit. From sudden furnace failures in January to AC breakdowns during a July heatwave, we restore your peace of mind (and your indoor climate) without delay, backed by clear pricing and our “Happy, Easy, Protected” guarantee.
Homeowners and businesses across Kingston trust us for reliable emergency repair heating and air conditioning services that keep energy bills low and comfort levels high. If you hear strange noises, smell something off, or feel temperatures creeping in the wrong direction, skip the waiting game—call HEP and get back to living comfortably today.
FAQs
What situations are considered an HVAC emergency, and when should I call for immediate service?
Anything that threatens your safety, comfort, or property qualifies as an emergency. Examples include complete loss of heat in winter, no cooling during a heatwave, burning smells, electrical sparking, gas odours, water leaks around the unit, or loud banging noises. If you are unsure, err on the side of caution—shut the system off and call our 24/7 emergency line.
How quickly can your technicians get to my home or business in Kingston?
Our dispatch centre is based in Kingston, so we can usually have a licensed technician at your door within 1–2 hours of your call, day or night. During city-wide weather events we prioritise the most critical cases, but we still aim to reach every customer the same day.
Do you repair all makes and models of furnaces, boilers, heat pumps, and air conditioners?
Yes. Our technicians are certified to service natural-gas, propane, oil, and electric heating systems as well as central air conditioners, ductless mini-splits, rooftop units, and heat pumps from every major brand. We carry a large stock of universal parts on our service vehicles to complete most repairs in a single visit.
Is there anything I should do before the technician arrives?
For safety, switch off the HVAC unit at the thermostat and the breaker if you suspect electrical or mechanical failure. Clear a path to the equipment, secure pets, and gather any warranty documents or maintenance records you have. If you smell gas, evacuate the building, call 911, and then contact us once emergency services have cleared the area.
How much does an emergency HVAC repair cost?
We charge a flat diagnostic fee that covers travel to your location and a full system inspection, even after hours. Once we identify the problem, you receive an upfront quote for parts and labour. The quote will not change unless additional issues are discovered and approved by you. We accept major credit cards and offer financing on larger repairs.
Can emergency breakdowns be prevented, and do you offer maintenance plans?
Most emergencies stem from neglected maintenance—dirty filters, worn belts, low refrigerant, or loose electrical connections. Our seasonal maintenance plans include two tune-ups per year, priority scheduling, parts discounts, and compliance checks with Ontario safety codes. Regular service dramatically reduces the chance of unexpected failures and extends equipment life.