Customer Satisfaction

Customer Satisfaction | Electrical Outlets | Electrical | Kingston

From downtown Kingston’s limestone heritage homes to sleek lakeside condos, HEP’s licensed electricians keep the power flowing exactly where you need it. Whether you’re adding new electrical outlets, upgrading to tamper-resistant GFCIs, or tracking down a stubborn flicker, we arrive on schedule, work neatly, and explain every step in plain, friendly language—so you feel informed and in control from start to finish.

Our customer-first promise means transparent quotes, a rock-solid workmanship warranty, and a follow-up call to be sure the job still feels perfect days later. Backed by 24/7 emergency response and vans stocked for same-day fixes, HEP turns electrical surprises into smooth, satisfying solutions—letting you enjoy Kingston’s vibrant lifestyle with confidence in every switch, light, and electrical outlets.

FAQs

What types of electrical outlets are most common in Kingston homes, and how do I know which one I need?

Most homes in Kingston use standard 15-amp, 120-volt duplex outlets for general lighting and receptacles, 20-amp outlets in kitchens and laundry areas for heavier appliances, and specialty GFCI or AFCI outlets where safety codes require them. If you are unsure which outlet you need, check the amperage rating on the breaker feeding the circuit and the appliance’s requirements, or schedule an inspection with our licensed electricians who will verify load, wiring gauge, and code compliance before recommending the correct outlet type.

Do I need a licensed electrician to replace or install outlets in Kingston, Ontario?

Yes. Ontario’s Electrical Safety Code requires that most electrical work, including the installation or replacement of outlets, be performed by a licensed electrician or someone working under their direct supervision. Hiring a licensed professional ensures the job is inspected, meets ESA (Electrical Safety Authority) standards, and keeps your insurance valid. DIY electrical work that is not inspected can lead to fines, denied insurance claims, or serious safety hazards.

How long does it take to install or replace an electrical outlet?

A straightforward outlet replacement in an accessible location usually takes 20–30 minutes. Installing a new outlet where wiring is already present takes about 45–60 minutes. If new wiring, drywall cuts, or a dedicated circuit are required, the job can take 2–3 hours or longer, depending on the home’s layout and the complexity of fishing cables through finished walls.

Are GFCI outlets required in Kingston bathrooms, kitchens, and outdoor areas?

Yes. The Ontario Electrical Safety Code mandates Ground Fault Circuit Interrupter (GFCI) protection for receptacles within 1.5 m of sinks, in all bathrooms, outdoors, in unfinished basements, and for any receptacle serving a kitchen countertop. GFCIs shut power off within milliseconds if they detect an imbalance in current, dramatically reducing the risk of shock. Our electricians can upgrade older two-prong or standard three-prong outlets to code-compliant GFCIs quickly and safely.

Can you install USB or smart outlets, and are they safe?

Absolutely. We install UL-listed USB-charging outlets, Wi-Fi smart outlets, and combination GFCI/USB models. These devices are safe when professionally installed on circuits with adequate capacity. Smart outlets let you control and monitor power usage through a phone app, automate lighting, or integrate with voice assistants. All smart devices we install carry CSA or cUL certification, ensuring they meet Canadian safety standards.

How much does it cost to have an outlet installed or repaired in Kingston?

Pricing varies with the scope of work. Replacing an existing standard outlet typically ranges from $90–$140, including parts, labour, and ESA notification. Installing a new outlet on an existing circuit averages $150–$250, while running a new dedicated circuit for heavy-duty or outdoor outlets can cost $350–$600 or more. We provide free on-site estimates, transparent itemized quotes, and no hidden fees. All work includes ESA permits and a one-year workmanship warranty.