Full Roof Replacements
Full Roof Replacements | Storm Damage Restoration | Roofing | Kingsport
When high winds and pounding hail tear through Kingsport, homeowners call on HEP for full roof replacements that bring peace of mind back to the neighborhood. Our licensed, local crew moves quickly to tarp, assess, and document every impact point, then guides you through the insurance maze so you never feel stuck translating adjuster jargon. From shingle match to skylight sealing, we rebuild with premium materials engineered for Appalachian weather, all backed by industry-leading warranties and the friendliness you expect from a neighbor down the street.
Because true storm damage restoration is more than swapping shingles, we inspect decking, flashing, ventilation, and gutters to ensure your entire roofing system is stronger than before. The result is a polished roof that boosts curb appeal, locks out leaks, and stands ready for the next mountain storm—installed on schedule, cleaned up spotless, and delivered with HEP’s promise: if it’s on your house, we can fix it, and we’ll treat you like family while we do.
FAQs
How do I know if my storm-damaged roof in Kingsport needs a full replacement instead of a repair?
Visible signs such as widespread shingle loss, cracked or curling shingles across multiple slopes, granular loss that exposes the fiberglass mat, and multiple leaks inside the attic usually suggest the roof’s waterproofing system has failed and spot repairs will be short-lived. After a severe hail or wind event, we provide a free, no-obligation inspection using photos, moisture meters, and, when appropriate, drone imagery to document the damage. If 25–30 % or more of the roof surface is compromised, or if the manufacturer’s warranty is voided by storm impact, a full replacement is the safest and most cost-effective solution. We will explain our findings on-site so you can make an informed decision.
What does your roof replacement and storm-damage restoration process involve?
1. Comprehensive inspection and photo documentation of storm damage. 2. Assistance with filing the insurance claim and meeting the adjuster on-site to ensure all damage is noted. 3. Detailed written estimate outlining materials, labor, timelines, and any code upgrades required by Kingsport/Sullivan County. 4. Scheduling material drop-off, setting protective tarps, and installing property protection boards. 5. Tear-off of all existing roofing layers down to the decking, replacement of rotten or delaminated sheathing, and installation of ice & water shield at eaves and valleys per Tennessee code. 6. Installation of underlayment, starter strips, high-performance shingles or metal panels, flashing, ridge vent, and hip/ridge caps. 7. Magnetic nail sweep, gutter cleaning, and final quality inspection followed by a customer walk-through. 8. Submission of manufacturer and workmanship warranty documents for your records.
Are there local building codes or permits required in Kingsport for roof replacements after storm damage?
Yes. Kingsport follows the 2018 International Residential Code (IRC) with local amendments. A roofing permit is required for any job involving structural deck replacement or a full tear-off and re-roof. The city also mandates ice & water shield at eaves and valleys, proper ventilation, and a maximum of two roof layers. Our company pulls the permit on your behalf, schedules mid-roof and final inspections with the Kingsport Building Division, and ensures all code requirements—including drip-edge and step flashing upgrades—are met so you receive a compliant, safe roof.
Will my homeowners insurance cover the cost of a full roof replacement due to storm damage?
Most standard homeowners policies in Tennessee cover sudden and accidental losses caused by wind, hail, or falling debris, minus your deductible. Coverage is subject to the carrier’s findings, policy exclusions, and the age of the roof. We assist by: • Providing detailed inspection reports, photos, and an Xactimate-formatted estimate accepted by insurers. • Meeting the adjuster to advocate for all storm-related items (roof, gutters, flashing, vents, interior repairs, etc.). • Clarifying your deductible, depreciation schedule, and any code upgrade coverage (Ordinance or Law). Once the claim is approved, you generally pay only your deductible and any elective upgrades; the insurer pays the balance directly to you or us, depending on the policy.
How long does a typical full roof replacement take, and how will my property be protected during the project?
For an average 2,000–3,000 ft² single-family home in Kingsport, most full tear-off and replacement projects are completed in one to two days, weather permitting. Larger or complex roofs may take up to three days. We protect your property by: • Laying tarps from the eaves to the ground to catch debris. • Using plywood or lightweight boards to shield landscaping, HVAC units, and windows. • Employing a catch-all netting system where access is tight. • Conducting magnetic sweeps at lunch, end of each day, and at project completion to remove nails.
What roofing materials do you recommend for storm resilience in Kingsport’s climate, and what warranties are offered?
We typically recommend: • Architectural asphalt shingles with a Class 3 or Class 4 impact rating, which better resist hail and may qualify for insurance premium discounts. • Metal standing-seam panels (24- or 26-gauge) with concealed fasteners for superior wind uplift resistance. • Synthetic underlayments and ice & water membrane in critical areas for additional water intrusion protection. All major shingle manufacturers (CertainTeed, Owens Corning, GAF) offer limited lifetime material warranties, and Class 4 impact-rated shingles often include 130 mph wind warranties. Because we are a factory-certified installer, we can register 50-year non-prorated material warranties and 10- to 25-year workmanship warranties, transferrable once within the first 10 years. Metal roofs carry 35–40-year paint finish warranties and our 10-year workmanship guarantee.