Industry-leading Warranties

Industry-leading Warranties | Roofing Done Right | Roofing | Kingsport

When you choose HEP Services for your roof replacement or repair in Kingsport, you’re choosing a team that backs every shingle with the region’s most comprehensive warranties. Our certified installers use premium materials, proven techniques, and meticulous quality checks so you can rest easy, rain or shine. From leak-proof workmanship guarantees to extended manufacturer coverage, we stand behind every project—because “good enough” isn’t in our vocabulary.

That commitment is why homeowners and businesses alike trust us for roofing done right. From the first inspection to the final cleanup, you’ll experience clear communication, punctual service, and a roof that’s built to outlast East Tennessee’s toughest weather. Ready for total peace of mind over your head? Call HEP and discover how easy exceptional roofing can be.

FAQs

What kinds of roofing warranties do you offer to Kingsport homeowners?

You receive two layers of protection. First is our Lifetime Workmanship Warranty, covering any installation-related defects for as long as you own your home. Second is the manufacturer’s material warranty (up to 50 years non-prorated on leading shingle lines) that guards against premature product failure. Together, they give you full peace of mind on both labor and materials.

How does your Lifetime Workmanship Warranty work in real-world situations?

If a leak, wind uplift, or any other problem is traced back to our installation practices, we return promptly, fix the issue, and pay for all associated costs—including labor, materials, and disposal—at no charge to you. There are no service-call fees, hidden deductibles, or expiration dates while you own the property.

Can I transfer the manufacturer or workmanship warranties if I sell my Kingsport home?

Yes. Most premium shingle manufacturers allow a one-time transfer of their material warranty within the first 10–15 years after installation. Our workmanship warranty is also transferable once within the first 10 years. Just notify us in writing within 60 days of closing, and we’ll re-register the warranties in the new owner’s name at no additional cost.

What do you do during installation to ensure my roof qualifies for the full manufacturer warranty?

We follow the manufacturer’s ‘roofing system’ specifications to the letter: matching starter strips, ice-and-water shield, synthetic underlayment, proper ventilation, and approved fastener patterns. Our crews are factory-trained and inspected regularly, and we photograph every critical step for your records. This documented compliance is what keeps your warranty valid.

If I ever need a warranty repair, how fast will you respond?

Emergency leak calls are given same-day priority—often within a few hours. Non-emergency warranty claims are inspected within 48 hours and typically resolved within 5 business days, subject to weather. Because we’re locally based in Kingsport, our service team and stocked warehouse are always close by.

Will hail, high winds, or other severe weather void my warranties?

No. Manufacturer material warranties specifically cover defects, not storm damage, but your workmanship warranty remains intact as long as the roof was originally installed to spec. After a major weather event, we offer free post-storm inspections to verify your roof’s condition and help you file any necessary insurance claims without jeopardizing existing warranty coverage.