Workmanship Warranty
Workmanship Warranty | Roof Repair | Roofing | Kingsport
When a sudden leak or years of wear leave your Kingsport home exposed, you need craftsmen who stand behind every shingle they set. HEP’s workmanship warranty roofing promises meticulous attention to detail, premium materials, and a written guarantee that covers the quality of our labor long after the ladder comes down. From pinpointing hidden moisture trails to matching the precise pitch and style of your existing roof, we repair with the same care we’d give our own homes—because neighbors deserve nothing less.
Choose HEP for roof repair and enjoy upfront estimates, courteous crews, and a warranty that stays with your house, not just the paperwork. We arrive on time, clean up thoroughly, and keep you informed at every step, so you can feel confident before the first nail is driven and long after the last one is set. Your roof protects your family; our warranty protects your roof.
FAQs
What is covered by your workmanship warranty on roof repairs in Kingsport?
Our workmanship warranty covers all labor-related aspects of the repair project, including the proper installation of shingles, flashing, underlayment, vents, and sealants. If any leak, wind uplift, or fastening issue occurs because our crews did not follow manufacturer specifications or local building codes, we will return promptly to correct the problem at no cost to you. The warranty does not cover damage caused by acts of nature (hail, tornadoes, fallen trees), normal material aging, or any alterations made by others after our work is complete.
How long does the workmanship warranty last for a typical roof repair?
For most roof repairs in Kingsport, we provide a 5-year workmanship warranty starting on the date the repair is completed and paid in full. On larger repair scopes—such as partial re-roofing or major structural corrections—the warranty may extend to 10 years. The exact term will be written on your proposal and your final warranty certificate so you always know when coverage begins and ends.
How is a workmanship warranty different from a manufacturer’s material warranty?
A manufacturer’s warranty only covers factory defects in roofing products (shingles, metal panels, underlayment, etc.). If a shingle prematurely blisters or a membrane separates along a seam due to a production flaw, the manufacturer may supply replacement material but rarely pays for labor. Our workmanship warranty, on the other hand, guarantees that the products—defective or not—were installed correctly. If the leak or failure is the result of an installation error, we take full responsibility for the labor and associated repair costs, even if the material manufacturer denies a claim.
What steps should I take if I believe I have a warranty issue?
Call our Kingsport office or submit a service request through our website as soon as you notice a leak, water stain, or missing component. Provide photos if possible and describe the location and timing of the problem. We will schedule an inspection—usually within 48 business hours. If the issue is deemed workmanship-related, we will authorize the repair immediately and cover all associated labor and material costs. If the problem is unrelated (storm damage, new mechanical penetration, etc.), we will give you a written estimate and explain your options.
Can anything void the workmanship warranty on my roof repair?
Yes. The warranty can be voided if: 1) another contractor or homeowner alters, punctures, or removes our repair area; 2) the structure experiences impact or storm damage; 3) the attic lacks proper ventilation and causes condensation issues; 4) unapproved aftermarket coatings or cleaners are used; or 5) payments for the original repair were not completed according to the contract. Routine maintenance—such as clearing debris from valleys or gutters—must be performed to keep the warranty in force.
Is the workmanship warranty transferable if I sell my Kingsport home?
Absolutely. Our workmanship warranty is transferable one time within the original warranty period. To transfer, the new homeowner simply needs to notify us in writing within 60 days of closing and provide proof of ownership. We will re-issue the warranty certificate in the new name at no charge, giving potential buyers added confidence and helping you maximize resale value.