Workmanship Warranties
Workmanship Warranties | Gutter Replacements | Roofing | Kingsport
When the Tennessee sky turns from sunshine to downpour in a matter of minutes, you need a roofing and drainage system that performs without question. HEP’s certified crews in Kingsport install top-tier materials and precise craftsmanship on every roof, and we back that promise with rock-solid workmanship warranties that protect you long after the last shingle is nailed down. From seamless fascia integration to meticulous gutter replacements, we design each component to work as one tight shield against wind, rain, and relentless humidity—so your siding, foundation, and landscaping stay dry and damage-free.
Choosing HEP means choosing local experts who live where you live, answer the phone when you call, and stand behind every project with a satisfaction guarantee you can actually read in writing. Schedule a free roof and gutter inspection today, feel the difference of true hometown service, and relax knowing that your home is covered by Kingsport’s most trusted warranty team.
FAQs
What does your workmanship warranty cover on roofing and gutter replacement projects in Kingsport?
Our workmanship warranty covers any installation-related defects on your new roof or gutter system—everything from improper fastening and flashing to incorrect slope or hanger spacing. If a leak, sag, or other performance issue occurs because of the way we installed the materials, we will repair or replace the affected components at no cost to you for the full term of the warranty.
How long is the workmanship warranty and how does it differ from the manufacturer’s material warranty?
We provide a 10-year workmanship warranty on all full roof and gutter replacement jobs in Kingsport. This protects you against labor or installation errors. The manufacturer’s warranty, by contrast, covers factory defects in the shingles, metal panels, underlayment, or gutter coil itself and may last 25–50 years depending on the product. In short, our warranty is about how it was installed; the manufacturer’s warranty is about what was installed.
Is the workmanship warranty transferable if I sell my home?
Yes. Home sales are common in the Tri-Cities area, and we allow a one-time free transfer of the workmanship warranty within the first 5 years. The new owner simply completes a transfer form within 60 days of closing so all coverage continues without interruption.
What is the process for filing a workmanship warranty claim?
1) Call or email our Kingsport office and describe the problem. 2) We’ll schedule an on-site inspection, usually within 2 business days. 3) If we determine the issue is workmanship-related, we’ll document it with photos, create a repair plan, and set a service date—typically within a week, weather permitting. 4) All corrective work is done at no charge, and we leave you with a written report confirming the warranty repair.
Are there any homeowner responsibilities that could void the workmanship warranty?
Very few. We only ask that you: • Keep gutters clear of excessive debris so water can flow properly. • Avoid foot traffic on the roof except for professional inspections. • Notify us promptly if you notice leaks or gutter pulling away so small issues don’t worsen. Damage caused by storms, tree limbs, or unauthorized alterations is not covered, but the workmanship warranty remains in force for all installation-related issues.
How do Kingsport’s climate and seasonal storms impact my roof and gutter system, and are those effects covered?
Our region sees heavy spring rain, summer downpours, and occasional winter ice dams. A properly installed roof and gutter system is designed to handle these conditions. If wind-driven rain infiltrates because flashing was not sealed correctly or if gutters overflow due to improper pitch, those repairs are covered under the workmanship warranty. However, damage from hail, fallen branches, or ice damming is considered storm or maintenance related and would be handled through your homeowner’s insurance or repair services outside the warranty scope.