Customer Satisfaction
Customer Satisfaction | Electrical Repair | Electrical | Kingsport
When flickering lights, tripped breakers, or unexplained power losses interrupt your day, HEP is the neighbor Kingsport trusts for fast, dependable electrical repair. Our licensed technicians arrive equipped to diagnose the issue on the spot, whether it’s outdated wiring, a faulty panel, or a surprise surge. We treat your home with the same care we give our own—clean shoes, clear explanations, and craftsmanship that lasts long after the truck pulls away.
Customer satisfaction is more than a slogan to us; it’s the benchmark by which every job is measured. From transparent, upfront pricing to follow-up calls that ensure everything still shines, we’re committed to making your electrical repair experience smooth, safe, and stress-free. Discover why so many Kingsport homeowners say, “Call HEP and relax.”
FAQs
What types of electrical repair services do you offer in Kingsport?
We handle virtually every residential and light–commercial electrical repair need in the Kingsport area, including troubleshooting loss of power, breaker panel repairs and upgrades, outlet and switch replacement, lighting fixture repairs, ceiling-fan wiring, GFCI/AFCI installation, surge protection, smoke detector wiring, EV-charger circuits, and code-violation corrections. If you’re unsure whether your issue falls within our scope, just give us a call—chances are we’ve fixed it before.
Are your electricians licensed and insured in Tennessee?
Yes. All of our technicians hold current Tennessee Electrical Contractor or Journeyman licenses and carry full liability and workers-compensation insurance, meeting or exceeding requirements set by the State of Tennessee and the City of Kingsport. We will gladly provide license numbers and proof of insurance upon request, giving you total peace of mind that your job is being handled legally and safely.
How quickly can you respond to an electrical emergency in Kingsport?
For true emergencies—sparking panels, burning smells, total power loss, or storm damage—we offer 24/7 rapid response with an average arrival time of 60 minutes anywhere in Kingsport and surrounding communities such as Colonial Heights, Bloomingdale, and Piney Flats. Our on-call dispatcher will walk you through immediate safety steps while a fully stocked service van is en route.
How much will my electrical repair cost?
Every repair is different, but we provide transparent, upfront pricing. After an on-site evaluation, your technician will present a flat-rate quote before any work starts, so there are no surprises. Diagnostic visits are a low fixed fee that we credit toward the repair if you approve the work the same day. We also offer financing options for larger projects such as service-panel replacements.
Do you provide warranties on your repair work and parts?
Absolutely. All labor is backed by a written 1-year workmanship warranty, and most parts and devices we supply come with manufacturer warranties ranging from 1 to 5 years. If a component we installed fails within the warranty period, we will repair or replace it at no cost to you, provided the issue was not caused by misuse or a separate, unrelated electrical problem.
How do I schedule a service appointment, and what should I expect during the visit?
You can book online 24/7, call our office during business hours (7 a.m.–6 p.m.), or text us anytime. We schedule in convenient two-hour arrival windows and send you a confirmation email plus a technician tracking link when we’re on the way. On arrival, the electrician will perform a safety walkthrough, diagnose the problem, explain repair options, and present a written quote. With your approval, most repairs are completed immediately. Before leaving, we perform a final safety check and clean the work area.