Customer Satisfaction
Customer Satisfaction | Water Purification | Plumbing | Kelso
From the rolling Tweed to the cheerful streets of Kelso, HEP keeps homes flowing with crystal-clear confidence. Our local technicians arrive when promised, explain every step, and treat your kitchen like their own, turning routine plumbing calls into reassuring experiences. Whether we’re installing advanced filtration or fine-tuning pressure valves, you’ll know exactly what’s happening—and why—because customer satisfaction isn’t a slogan to us; it’s the standard we plumb by.
Trust HEP to pair decades of hands-on expertise with state-of-the-art water purification solutions that strip out impurities while preserving the natural taste Kelso residents love. With transparent pricing, courteous follow-ups, and a workmanship guarantee that stays long after the van pulls away, we make pure water—and peace of mind—flow effortlessly into your everyday life.
FAQs
Why is water purification important for homes and businesses in Kelso?
While Kelso’s municipal supply meets national safety standards, the water can still pick up minerals, chlorine by-products, sediment, and trace contaminants as it travels through aging pipes. A dedicated purification system removes these impurities, improving taste, protecting plumbing fixtures from scale, and safeguarding the health of residents—especially children, the elderly, and anyone with compromised immunity.
What types of water purification systems do you install and service?
We offer point-of-entry (whole-house) and point-of-use systems, including sediment and carbon filtration, reverse osmosis (RO), UV disinfection, water softeners, and hybrid combination units. Each system is sourced from reputable manufacturers, sized to your household’s flow rate, and certified by NSF/ANSI standards to ensure consistent performance.
How do I know which water purification system is right for my property?
Our technicians begin with a complimentary on-site water quality test that measures hardness, pH, total dissolved solids (TDS), chlorine/chloramine levels, and any specific contaminants of concern. We then discuss your water-usage patterns, space constraints, and budget before presenting a written proposal outlining one or more tailored options, complete with upfront pricing and expected maintenance costs.
What maintenance is required, and do you offer ongoing service plans?
Most systems need periodic filter changes (every 6–12 months), RO membrane replacement (2–3 years), UV lamp changes (annually), and professional sanitisation to keep bacteria at bay. We provide flexible maintenance plans that include scheduled reminders, discounted parts, and priority service so you never have to track replacement dates yourself.
How long does installation take, and will my water supply be interrupted?
A straightforward under-sink RO or countertop filter can be installed in about 1–2 hours, while a whole-house system typically takes 4–6 hours. Your water will be turned off only during the final connection phase—usually 30–60 minutes. We coordinate with you to minimise disruption, and we always clean up the workspace before leaving.
Are your purification solutions environmentally friendly and cost-effective?
Yes. Modern carbon filters use renewable coconut-shell media, UV units consume less power than a standard light bulb, and RO systems now feature water-saving membranes that reduce wastewater by up to 75%. By eliminating the need for bottled water, most households recoup their investment within 18–24 months while cutting plastic waste dramatically.